Katherine Roles

Facilitated guest services and distributed players cards. Cash handling on the front windows. Fill and work on kiosks. Audit over at the hotel restaurant.

• Maintained cleanliness and organization of vacation rental properties to enhance guest satisfaction.
• Implemented efficient cleaning schedules to optimize turnover time between guest stays.
• Trained new housekeeping staff on company standards and best practices for cleaning procedures.
• Conducted inventory management of cleaning supplies and equipment to ensure availability and efficiency.

• Led sales team in executing strategic initiatives to enhance customer engagement
• Developed and implemented training programs for new sales staff, improving onboarding efficiency
• Analyzed market trends to inform product positioning and promotional strategies
• Collaborated with marketing teams to align campaigns with sales objectives, driving brand awareness