Ronaldo Delos Reyes
Customer Service & Cashier
Henderson
Summary
Dynamic professional with a proven track record at Four Queens Hotel & Casino, enhancing customer satisfaction and training staff for peak performance. Skilled in employee relations and scheduling, adept at fostering trust through exceptional service. Demonstrates strong sales acumen and adaptability, ensuring seamless operations across diverse roles.
Overview
10
10
years of professional experience
Work History
Assistant Cage Manager
Four Queens Hotel & Casino
10.2018 - 07.2024
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Route Driver
Golden Wheat
04.2017 - 10.2018
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
- Minimized delays caused by unforeseen circumstances such as inclement weather or road closures through proactive communication with dispatchers and customers.
Lyft Ride Share Driver
Self Employed
01.2015 - 03.2018
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Education
High School Diploma -
Verdugo Hills Senior High School
Tujunga, CA 05.2001 -
Skills
Employee relations
Staff training and development
Sales and upselling
Scheduling and planning
Timeline
Assistant Cage Manager
Four Queens Hotel & Casino
10.2018 - 07.2024
Route Driver
Golden Wheat
04.2017 - 10.2018
Lyft Ride Share Driver
Self Employed
01.2015 - 03.2018
High School Diploma -
Verdugo Hills Senior High School
05.2001 -
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