Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Hatfield

Cibolo,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

13
13
years of professional experience

Work History

Technology Implementation Manager

The Water Heater Company
10.2023 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Server

Pomodoro's Italian American Cafe
07.2015 - 02.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

California Pizza Kitchen
06.2012 - 01.2015
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor of Science - Computer Science

University of North Carolina At Charlotte
Charlotte, NC
01.2021

Skills

Food Running

Guest Engagement

Safe Food Handling

Supply Restocking

Wine service

High-volume dining

Service prioritization

Exceptional customer service

Timeline

Technology Implementation Manager

The Water Heater Company
10.2023 - Current

Server

Pomodoro's Italian American Cafe
07.2015 - 02.2020

Server

California Pizza Kitchen
06.2012 - 01.2015

Bachelor of Science - Computer Science

University of North Carolina At Charlotte

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