Kristy Toney
China Grove,NC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
20
20
years of professional experience
Work History
Bartender /General Manager/Assistant Manager
AEI Enterprises
10.2003 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
South Rowan High School
China Grove, NC1999
Skills
- Menu Memorization
- Payment Processing
- Basic Accounting
- Food Preparation
- Food Service
- Staff Management
- Complex Problem-Solving
- New Hire Training
- Food Running
Timeline
Bartender /General Manager/Assistant Manager
AEI Enterprises
10.2003 - Current
High School Diploma -
South Rowan High School
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