Zachary Hays
Phoenix
Summary
Results-driven Underwriting Associate with a strong history of delivering accurate risk assessments and managing high-volume workloads in fast-paced life insurance settings. Committed to meeting business objectives and enhancing team collaboration. Eager to apply expertise and leadership skills in a Life Insurance Team Lead role, driving continuous improvement and operational success.
Overview
8
8
years of professional experience
Work History
Policycenter - S3
State Farm
Tempe
09.2025 - Current
- shaped future of new underwriting system by collaborating with system engineers on user experience and improvement strategies.
- facilitated transfer of underwriting business from legacy to modern system, ensuring high quality and production standards were met.
- demonstrated high adaptability while working multiple systems and adhering to multiple state guidelines simultaneously.
USA - Pricing control
State Farm
Tempe
09.2024 - 09.2025
- lead team meetings with a focus on improving productivity and achieving company quality standards.
- processed complex customer case work, ensuring high quality and efficiency.
- conducted peer mentoring and coaching to support individual development.
- collaborated with trainers to enhance training methods, materials, and resources.
- selected for Policycenter upskilling program to enhance knowledge of new systems.
USA - Data Entry
State Farm
Tempe
09.2022 - 09.2024
- applied underwriting guidelines to process basic policy transactions for customers
- maintained enterprise-wide high metrics for quality and efficiency
- conducted peer mentorship and training for new associates
- Led workshops and meetings that focused on complex topics, improving team productivity, and furthering understanding of UW guidelines.
- Accepted into DE to PC upskilling.
Liability Claims Specialist
Allstate
01.2022 - 09.2022
- Assessed and processed complex liability claims in a timely manner, ensuring accuracy and compliance with applicable laws.
- Investigated claims to determine extent of liability and negotiated settlements on behalf of the company.
- Collaborated with internal departments, including legal, accounting, and underwriting, to ensure claims were handled in a consistent fashion.
- Developed and maintained relationships with insurance adjusters, attorneys, and other external parties.
Initial Loss Reporting Claims Associate
State Farm
Tempe
08.2018 - 12.2020
- Processed insurance claims efficiently and accurately for diverse policyholders.
- Reviewed claim documentation to ensure compliance with company policies.
- Communicated with clients to gather necessary information for claim processing.
- Assisted in training new associates on claims procedures and best practices.
Education
Associates - Business - Analytics
Chandler Gilbert Community College
Phoenix, AZ, United States06-2026
Skills
- Policy analysis
- Risk Assessment
- Critical Thinking
- Decision Making
- Problem Solving
- Adaptability
- Accountability
Timeline
Policycenter - S3
State Farm
09.2025 - Current
USA - Pricing control
State Farm
09.2024 - 09.2025
USA - Data Entry
State Farm
09.2022 - 09.2024
Liability Claims Specialist
Allstate
01.2022 - 09.2022
Initial Loss Reporting Claims Associate
State Farm
08.2018 - 12.2020
Associates - Business - Analytics
Chandler Gilbert Community College