Zachary Hays
Phoenix,Arizona
Summary
Results-driven underwriting associate with proven expertise in accurate risk assessments and high-volume workload management in fast-paced auto insurance environments. Demonstrated commitment to achieving business objectives and fostering team collaboration. Ready to leverage skills in an auto subrogation role to drive operational success and continuous improvement.
Overview
8
8
years of professional experience
Work History
Policycenter - S3
State Farm
Tempe, AZ
09.2025 - Current
- shaped future of new underwriting system by collaborating with system engineers to enhance user experience and implement improvement strategies.
- facilitated transfer of underwriting business from legacy to modern system, maintaining high quality and production standards throughout the process.
- adapted to multiple systems and adhered to various state guidelines simultaneously, ensuring compliance and accuracy.
PLCC Personal Lines Auto
State Farm
Tempe , AZ
02.2026 - 04.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
USA - Pricing control
State Farm
Tempe , AZ
09.2024 - 09.2025
- processed complex customer case work, ensuring high quality and efficiency.
- led team meetings to improve productivity and meet company quality standards.
- mentored and coached peers to foster individual development.
- collaborated with trainers to refine training methods, materials, and resources.
- selected for Policycenter upskilling program to enhance knowledge of new systems.
USA - Data Entry
State Farm
Tempe, AZ
08.2022 - 09.2024
- maintained high quality and efficiency metrics across enterprise
- mentored and trained new associates to enhance team capabilities
- led workshops and meetings on complex topics, enhancing team understanding of UW guidelines
- applied underwriting guidelines to process basic policy transactions for customers
- Accepted into DE to PC upskilling.
Liability Claims Specialist
Allstate
12.2021 - 08.2022
- Investigated claims to determine extent of liability and negotiated settlements on behalf of the company.
- Assessed and processed complex liability claims in a timely manner, ensuring accuracy and compliance with applicable laws.
- Collaborated with legal, accounting, and underwriting to ensure consistent handling of claims.
- Cultivated relationships with insurance adjusters, attorneys, and external parties to facilitate effective claim resolutions.
Initial Loss Reporting Claims Associate
State Farm
Tempe , AZ
07.2018 - 11.2020
- Processed insurance claims for diverse policyholders, ensuring accuracy and adherence to timelines.
- Reviewed claim documentation for compliance with company policies, reducing errors in processing.
- Communicated with clients to gather essential information, facilitating smoother claim processing.
- Assisted in training new associates on claims procedures and best practices.
Education
Associates - Business - Analytics
Chandler Gilbert Community College
Phoenix, AZ, United States06-2026
Skills
- Policy analysis
- Risk Assessment
- Decision Making
- Problem Solving
- Critical Thinking
- Adaptability
- Accountability
- Underwriting principles
Timeline
PLCC Personal Lines Auto
State Farm
02.2026 - 04.2026
Policycenter - S3
State Farm
09.2025 - Current
USA - Pricing control
State Farm
09.2024 - 09.2025
USA - Data Entry
State Farm
08.2022 - 09.2024
Liability Claims Specialist
Allstate
12.2021 - 08.2022
Initial Loss Reporting Claims Associate
State Farm
07.2018 - 11.2020
Associates - Business - Analytics
Chandler Gilbert Community College