Michlo Torres
Broken Arrow,OK
Summary
Offering strong foundation in communication and relationship management, eager to learn and develop. Brings understanding of customer needs and problem-solving skills, with focus on effective communication and product knowledge. Ready to use and develop negotiation and relationship-building skills in any future role(s).
Overview
5
5
years of professional experience
Work History
Sales Representative
Active Reach Consulting
10.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Specialist
Wal-Mart
06.2020 - 10.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Associate of Science - General Studies
Missouri University of Science And Technology
Rolla, MOHigh School Diploma -
Broken Arrow HS
Broken Arrow, OK05.2020
Skills
- Customer service
- Relationship building
- Interpersonal communication skills
- Complaint resolution
- Product knowledge
Timeline
Sales Representative
Active Reach Consulting
10.2024 - Current
Customer Service Specialist
Wal-Mart
06.2020 - 10.2024
Associate of Science - General Studies
Missouri University of Science And Technology
High School Diploma -
Broken Arrow HS
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