Zachary Hecker

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• GREYSI RODRIGUEZGREYSI RODRIGUEZ

  <ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG

• Prashant KumarPrashant Kumar

  <ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform

• Vamsikrishna NethiVamsikrishna Nethi

  <ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD<ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD

• APRIL GILMOREAPRIL GILMORE

  <ul> <li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li> <li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li> <li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li> <li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li> <li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li> <li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li> </ul> at NFCU, Avenues Jacksonville, AVW<ul> <li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li> <li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li> <li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li> <li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li> <li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li> <li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li> </ul> at NFCU, Avenues Jacksonville, AVW