Zachary Hensley
Glendora,California
Summary
An eager and results-oriented leader focused on innovating already established processes and leveraging all available knowledge and creativity. A dynamic and adaptive leader focused on how to lead the overall organization most effectively but also equipped at modifying leadership style to the needs of each individual within the organization as well.
Overview
5
5
years of professional experience
Work History
General Manager
Chick-Fil-A Chino Hills
Chino Hills, CA
12.2021 - Current
- Executed the vision of the operator through the implementation and maintenance of systems
- Maximized overall profitably of the store through accountability of all business channels
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Managed budget implementations, employee reviews, training, and schedules
Assistant General Manager
Chick-Fil-A, Glendora Commons
Glendora, CA
02.2018 - 12.2021
- Developed a bench of leaders that instigated a culture of continuous improvement and a commitment to daily personal excellence
- Maximized capacity for natural growth through lean initiatives
- Engaged team in relevant ways that made us a national leader in retention/turnover rates
- Was instrumental in achieving Chick-Fil-A's symbol of success award - this award is given to individual units that achieve 20% or more growth over the course of a single year
Assistant General Manager
Del Taco LLC
Lake Forest, CA
02.2017 - 02.2018
- Carefully managed labor and food costs
- Performed inventory counts and financial reporting on a daily and monthly basis
- Resolved problems promptly to elevate customer approval.
Education
Master of Arts - Organizational Leadership
California Baptist University
Riverside, CA09.2021
Bachelor of Arts - Social Science, Classics
Azusa Pacific University
Azusa, CA12.2016
Skills
- Performance Monitoring and Evaluation
- Supplier Monitoring
- P&L Responsibility
- Strategic Vision
- Extensive Training in Coaching for Performance
Additional Information
- Coach
- Collaborative Mindset
- Leadership Experience
- Communication Skills
- Organizational know-how
- Gallup/Clifton Strengths Finder- Responsibility, Consistency, Relator, Belief, Achiever
Timeline
General Manager
Chick-Fil-A Chino Hills
12.2021 - Current
Assistant General Manager
Chick-Fil-A, Glendora Commons
02.2018 - 12.2021
Assistant General Manager
Del Taco LLC
02.2017 - 02.2018
Master of Arts - Organizational Leadership
California Baptist University
Bachelor of Arts - Social Science, Classics
Azusa Pacific University
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