Zachary Holliday
St Louis,MO
Summary
Dynamic manager with proven expertise in customer service and team leadership. Skilled in training staff, enhancing operational efficiency, and resolving customer issues. Committed to driving improvements that elevate service quality and satisfaction.
Overview
24
24
years of professional experience
Work History
Manager
Favazzas
St Louis, MO
08.2015 - Current
- Oversaw daily operations to ensure efficient workflow and service quality
- Trained and mentored staff to enhance performance and customer satisfaction
- Implemented process improvements that streamlined operations and reduced costs
- Developed training programs for new hires, focusing on operational best practices
- Managed inventory levels to optimize stock availability and minimize waste
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Serever
Favazzas
St Louis, MO
10.2006 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu knowledge, service standards, and operational procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Rich N' Charlies
St Louis, MO
03.2004 - 10.2006
- Delivered exceptional customer service in fast-paced dining environment.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Sales Associate
Comp USA
St Louis, MO
08.2002 - 02.2006
- Enhanced customer satisfaction through effective communication and product knowledge.
- Managed inventory levels to ensure optimal stock availability for sales initiatives.
- Trained new staff on sales techniques and customer service best practices.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
No Degree - General Studies
UMSL
St Louis, MOHigh School Diploma -
Oakville
St Louis, MO2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Clear communication
- Work prioritization
- Inventory management
Timeline
Manager
Favazzas
08.2015 - Current
Serever
Favazzas
10.2006 - Current
Server
Rich N' Charlies
03.2004 - 10.2006
Sales Associate
Comp USA
08.2002 - 02.2006
No Degree - General Studies
UMSL
High School Diploma -
Oakville