Zachary Hoogkamp
Richmond,ME
Summary
Extremely fast learner with the ability to quickly adapt to new programs and systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Replacement Parts Specialist
Wayfair
10.2019 - Current
- Assisting suppliers by providing clarification on damaged and defective customer goods to provide effective, low cost resolutions
- Servicing customers by providing Alternate Resolutions when needed
- Troubleshooting, or receiving clarification on exact parts needed
- Organizing weekly team engagement activity to take place during team meetings
- Maintained current knowledge of manufacturers options and parts availability to offer expert support.
- Identified specific replacement parts to meet customers needs, making accurate suggestions with confidence
Woodworker
The Maine Bucket Company
04.2019 - 10.2019
- Assembled products according to order and customer specification
- Making repairs to damaged products
- Prepared products for final shipment
- Measured and cut materials in adherence to schematic drawings.
- Packaged finished products and facilitated shipment.
- Attached hardware such as handles, knobs and hinges to connect and complete pieces
Product Support Associate
Bob's Discount Furniture
11.2018 - 04.2019
- Unloaded and transported product from delivery to sales floor
- Stocked outlet with products in and client and timely manner
- Completed customer orders with focus on customer service
- Replaced floor models in showroom
Education
Bachelor of Science - Mass Communications, Radio Broadcasting
Husson University/New England School of Communications
Bangor, ME05.2016
Skills
- Microsoft Office
- Adobe Audition, Adobe Illustrator, Adobe Photoshop
- Public speaking
- Interpersonal Communication
- Critical Thinking
- Problem-Solving Skills
- Parts Identifications
- Customer Service
- Team Collaboration
Timeline
Replacement Parts Specialist
Wayfair
10.2019 - Current
Woodworker
The Maine Bucket Company
04.2019 - 10.2019
Product Support Associate
Bob's Discount Furniture
11.2018 - 04.2019
Bachelor of Science - Mass Communications, Radio Broadcasting
Husson University/New England School of Communications
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