Zachary Hougland
Ramsey,IN
Summary
Professional branch banker with experience serving bank customers through various offerings. Helpful when processing transactions, opening accounts and cross-selling bank services. Team player quick to assist tellers, managers and other staff with various needs to deliver outstanding service. Hoping to use the skills that I have learned in my next position to further my career path.
Overview
4
4
years of professional experience
Work History
Branch Banker
PNC Bank
Floyds Knobs, IN
10.2025 - Current
- Assisted customers with account inquiries and transactions to enhance service experience.
- Processed deposits, withdrawals, and loan payments efficiently and accurately.
- Educated customers on banking products and services to meet financial needs.
- Collaborated with team members to maintain branch operations and achieve sales goals.
- Resolved customer issues promptly, ensuring high satisfaction levels.
- Supported branch compliance with policies, procedures, and regulatory requirements.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Manage approximately 80 incoming and outgoing calls to and from customers per week.
Lead Teller
PNC Bank
Floyds Knobs, IN
02.2025 - 10.2025
- Led daily operations of teller line, ensuring compliance with banking policies and procedures.
- Trained and mentored new tellers on customer service standards and operational protocols.
- Managed cash handling processes, including accurate balancing of cash drawers at shift end.
- Resolved customer inquiries and issues efficiently to enhance overall client satisfaction.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Managed approximately 50 or more teller transactions per day from customers.
Clerk
University of Southern Indiana Recreation, Fitness, and Wellness Center
Evansville, IN
11.2023 - 12.2024
- Processed member registrations and maintained accurate records in database systems.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Monitored facility cleanliness and equipment availability to enhance user experience.
- Trained new staff on operational procedures and system usage for improved efficiency.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Managed 50 or more check-ins from students daily.
Receptionist
Heritage Ford
Corydon, IN
07.2022 - 07.2023
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Scheduled appointments and coordinated service requests to optimize workflow efficiency.
- Handled incoming calls, providing accurate information and directing inquiries as needed.
- Maintained filing systems to enhance document retrieval efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Received approximately 30 incoming calls from customers daily.
Education
Bachelor of Science - Finance
University of Southern Indiana
Evansville, IN12.2024
Skills
- Cash handling proficiency
- Loan processing
- Financial product sales
- Banking software navigation
- Branch operations
- Bank services
- Customer relationship management
- Banking regulations
- Willing to learn
- Teamwork
Timeline
Branch Banker
PNC Bank
10.2025 - Current
Lead Teller
PNC Bank
02.2025 - 10.2025
Clerk
University of Southern Indiana Recreation, Fitness, and Wellness Center
11.2023 - 12.2024
Receptionist
Heritage Ford
07.2022 - 07.2023
Bachelor of Science - Finance
University of Southern Indiana