Zachary Hughes
Lansing,MI
Summary
Experienced business Owner/HVAC service and installation technician thriving to over exceed customer satisfaction to build long-term customer relationships. Ready to deliver more then expected and to turn problems into solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Service Technician
Whitney Services
Lansing, MI
01.2026 - 03.2026
- Diagnosed and repaired HVAC systems to ensure optimal performance and reliability.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Performed routine maintenance on heating, ventilation, and air conditioning equipment.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
Owner/Operator
H & S Mechanical LLC
Lansing, MI
07.2020 - 12.2025
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed strong customer relationships through effective communication, knowledge and trust.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Provided on-site service repair or installation estimates to educate and provide customer with options.
- Diagnosed, service repair, and new installation of residential/light commercial HVAC systems.
- Developed and performed preventive maintenance contracts for residential and commercial customers to extend system lifespan and efficiency.
- Striving for customer satisfaction, quality service and installation and always deliver more then expected.
Field Foreman
Pleune Service Company
Lansing, MI
06.2016 - 12.2020
- Supervised installation and maintenance of piping systems, ensuring adherence to safety regulations.
- Trained junior pipefitters on best practices and advanced techniques for system efficiency.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Created and maintained daily and weekly reports for upper management.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Connected piping systems to water heaters, boilers, pumps and equipment to complete installations.
- Installed and maintained commercial piping fittings, valves, flanges and clamps to complete systems setup.
Education
High School Diploma -
Waverly High School
Lansing, MISkills
- Strong work ethic
- Punctual
- Dependable and Reliable
- Attention to detail
- Customer-oriented
- Operations oversight
- Documentation and reporting
- Client relationship management
- Inventory management
- Decision-making
- Professional demeanor
- Communication
Accomplishments
*Business Owner/Operator of H & S Mechanical LLC
Certification
*VRF Certified
Timeline
Lead Service Technician
Whitney Services
01.2026 - 03.2026
Owner/Operator
H & S Mechanical LLC
07.2020 - 12.2025
Field Foreman
Pleune Service Company
06.2016 - 12.2020
High School Diploma -
Waverly High School