Zachary Jacobs
Greensboro,NC
Summary
Results-driven leader with a track record of improving team performance and customer experiences through effective training and relationship-building. Successfully implemented process improvements to boost operational efficiency and meet business goals.
Overview
8
8
years of professional experience
Work History
Frame Shop Manager/Department Head
Hobby Lobby
01.2021 - Current
- Resolved customer issues to empower lower-level employees and enhance customer service experience.
- Interacted well with customers to build connections and nurture relationships.
- Coordinated with customers to select framing options and designs.
- Supervised creation of exciting merchandise displays to catch the attention of store customers.
- Trained and supported team members to achieve consistent productivity and performance standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory for framing supplies and materials to ensure availability and support sales.
- Handled shift overstock, restocking, and inventory control.
- Ensured quality control of finished frames and workmanship.
- Implemented process improvements to streamline workflow efficiency.
- Coordinated with upper management to establish strategic priorities for the department.
Team Member
Target
09.2020 - 01.2021
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Package Handler
UPS
07.2018 - 02.2020
- Loaded package containers onto forklifts and transported to packaging areas, ensuring timely processing.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Followed verbal and written instructions to properly move and ship products.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety regulations to maintain a safe work environment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Communicated with supervisors regarding shipment delays and issues, facilitating prompt resolutions.
Education
High School Diploma -
Thomas Dale High School
Chester, VA06-2018
Some College (No Degree) - Applied Science
Averett University
DanvilleSkills
- Operational efficiency
- Quality control
- Safety compliance
- Power tool operation
- Equipment maintenance
- Retail sales and customer service
- Staff management
- Staff development and training
- Leadership and teamwork
- Organizational skills
- Communication strategies
- Attention to detail
- Precision measurement
Additional Information
- Greensboro, NC , Authorized to work in the US for any employer
Timeline
Frame Shop Manager/Department Head
Hobby Lobby
01.2021 - Current
Team Member
Target
09.2020 - 01.2021
Package Handler
UPS
07.2018 - 02.2020
High School Diploma -
Thomas Dale High School
Some College (No Degree) - Applied Science
Averett University