Zachary J. Henry
Nashville,TN
Summary
Dynamic hospitality professional specializing in delivering exceptional customer service in fast-paced environments. Proven track record in training staff to enhance service standards and managing day-to-day operations to ensure guest satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Server
Virgin Hotels
Nashville, TN
05.2026 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Upsold food and beverage items to enhance guest experience.
- Managed table assignments to optimize guest seating and flow.
- Resolved guest complaints promptly to ensure satisfaction and comfort.
- Trained new servers on menu items and service standards.
- Maintained cleanliness and organization of dining areas throughout service.
Assistant Manager
Blue Sushi Sake Grill
Franklin, USA
01.2023 - 01.2025
- Managed day-to-day operations, ensuring smooth workflow and service delivery.
- Engaged with guests to assess satisfaction and provide service aligned with company standards.
- Performed daily, hourly, and weekly line checks to ensure food quality is up to par.
- Led pre-shift meetings to prepare employees for service, enhancing team readiness.
- Balanced books and entered financial data to maintain accurate financial records.
Bartender, Server, And Sushi Chef
Blue Sushi Sake Grill
Nashville, USA
01.2023 - 12.2023
- Fill out daily check lists on jolt for cleaning
- Serve tables, and prep the dining room area.
- Ensure guests are well taken care of.
- Batch cocktails, and record numbers for inventory.
- Ensured accurate cash handling during nightly reconciliation, and filled out my checkout for the end of the night.
Kitchen Lead, Bartender, Catering Manager
Lure Seafood and Grille
Owensboro, USA
01.2017 - 12.2023
- During the daytime I was the Kitchen Manager for the first 2 years I worked at the store.
- My duties included; creating prep lists, creating soups of the day, ordering stock for the kitchen, and running the kitchen while keeping 3 other cooks on task.
- Promoted catering services to local businesses through direct outreach and relationship building.
- Delivered catering orders to customers, ensuring satisfaction and adherence to company standards.
- Executed nightly bartending operations, including batching cocktails, maintaining bar cleanliness, developing new cocktail recipes, and conducting bi-monthly inventory.
Education
High School Diploma -
Apollo High School
Owensboro, KY01-2015
Skills
- Cash Handling
- Booking coordination
- Guest Engagement
- Staff Training
- Marketing
- Scheduling
- Team Collaboration
- Conflict Resolution
- Microsoft Excel
- Microsoft Teams
- Toast
- Booking Coordination
Certification
TIPS On-Premise Sales Certification
Timeline
Server
Virgin Hotels
05.2026 - Current
Assistant Manager
Blue Sushi Sake Grill
01.2023 - 01.2025
Bartender, Server, And Sushi Chef
Blue Sushi Sake Grill
01.2023 - 12.2023
Kitchen Lead, Bartender, Catering Manager
Lure Seafood and Grille
01.2017 - 12.2023
High School Diploma -
Apollo High School