ZACHARY JOHNSON
Fremont,CA
Summary
Highly motivated, detailed and focused individual with excellent interpersonal and communication skills. Reliable and friendly person who quickly learns and masters' new concepts and skills. Passionate about technology and helping others.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Stanford Healthcare
Oncology
12.2023 - Current
- Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
- Applies customer service and health care coverage experience to assist a broad range of clients, patients and families as it relates to admitting/registration activities.
- In addition to handling routine/simple patient escalations and perform service recovery, a level II assists with complex patient admitting/registration, service escalations.
- Escalates any advanced or complex registrations to a more experienced team member.
- Participates in projects of moderate scope.
- Greets patients and begins the registration process. Maintains professional communication with various PAS staff, clinical staff, physicians, guests, and patients regarding the admitting/registration services rendered at Stanford Health Care – ValleyCare . Communication may consist of telephone correspondence, email, or in person contact.
- Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
- Provides excellent customer service to all individuals with whom the employee has contact.
- The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.
Assistant Property Manager & Analyst
RE Development
12.2021 - Current
- Maintains property rentals by advertising and filling vacancies, negotiating, and enforcing leases, and maintaining and securing premises
- Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals
- Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
- Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units, and completing repairs, planning renovations, contracting with landscaping services
PATIENT SERVICE REPRESENTATIVE
Stanford Medicine Partners
Float
07.2022 - 12.2023
- Identifies accepted insurance plans and those requiring referrals
- Schedule new or follow up appointments in a professional manner
- Manages EHR in-basket(s), work queues and schedule templates as assigned in accordance with performance standards
- Balances cash sheet and cash drawer, completes daily deposit summary and prepares monthly deposit summary
- Epic experience
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
SUPPORT SERVICES ASSISTANT
Stanford Healthcare
05.2018 - 07.2022
- Scan medical supplies through Lawson to Helios systems
- Monitor stock levels
- Support nurses with daily supplies in ICU units
- Manage information utilizing appropriate manual or electronic systems
- Participate in the orientation and training performs daily inventory and supplies in designated hand held computer
- Picks up charges and batches them for transmittal to Data Processing
- Responds to patient and non-patient emergencies according to hospital policies and procedures
Education
High School Diploma -
Gavilan City College
06.2024
BUSINESS/ACCOUNTING -
Santa Barbara City College
01.2015
HIGH SCHOOL DIPLOMA -
San Ramon Valley High School
01.2012
Skills
- Proficient in computers and updates
- Software technology
- Organizer
- Detail Oriented
- Communication skills
- Excellent multitasker
- Coaching skills
- Experimental learning
- Hands on
- Leadership
- Positivity
Timeline
Patient Access Representative
Stanford Healthcare
12.2023 - Current
PATIENT SERVICE REPRESENTATIVE
Stanford Medicine Partners
07.2022 - 12.2023
Assistant Property Manager & Analyst
RE Development
12.2021 - Current
SUPPORT SERVICES ASSISTANT
Stanford Healthcare
05.2018 - 07.2022
High School Diploma -
Gavilan City College
BUSINESS/ACCOUNTING -
Santa Barbara City College
HIGH SCHOOL DIPLOMA -
San Ramon Valley High School