Zachary Kelly
Hog Wallow Pub
Salt Lake
9
years of professional experience
Experienced professional with a strong background in team leadership, staff training, and guest service. Known for guiding teams, resolving issues quickly, and keeping operations efficient during busy shifts.
Work History
Lead Server
2 Years 6 Months- Supervised server floor, coordinated section assignments, and maintained smooth guest service during peak dining periods.
- Trained new servers on POS procedures, menu knowledge, and standard service expectations.
- Resolved guest concerns promptly, ensuring accurate orders and positive dining experiences.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Customer Support Agent
2 Years 10 Months- Handled Escalated concerns, de-escalating issues and delivering solutions that protected customer satisfaction.
- Resolved customer inquiries about orders, product availability, and store services with accurate, professional communication.
- Guided customers through product selections using strong knowledge of instruments, accessories, and service offerings.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Program Manager
2 Years 6 Months- Managed program budgets, forecasting, and resource allocation to maintain schedule and scope control.
- Coordinated risk reviews, issue tracking, and escalation paths to keep initiatives on course.
- Developed status reports and executive updates, improving visibility into milestones, dependencies, and client funding.
- Implemented process improvements across program workflows, increasing consistency and reducing rework to enrich client lives.
Education
No Degree - Nursing
Skills
Team leadership
Decision-making
Documentation and reporting
Staff training and development
Timeline
Lead Server
Hog Wallow Pub
04.2024 - CurrentRead More
Customer Support Agent
Guitar Center
06.2021 - 04.2024Read More
Program Manager
Eaton Alliance
09.2017 - 03.2020Read More
SLCC
No Degree from Nursing
Read More