Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zachary Kenney

Crittenden,KY

Summary

Accomplished Retail Sales Manager with a proven track record at AT&T, adept in strategic planning and sales team leadership. Excelled in enhancing customer service through analytical thinking and effective problem-solving. Demonstrated exceptional coaching abilities and attention to detail, significantly optimizing team performance and operational efficiency.

Overview

4
4
years of professional experience

Work History

Security Officer

Andy Frain Security Services
Erlanger, Kentucky
02.2025 - Current
  • Monitored premises to ensure safety and security for all personnel and visitors.
  • Conducted regular patrols to identify and mitigate potential security risks.
  • Collaborated with local law enforcement during investigations and emergency responses.
  • Prepared detailed reports on incidents, observations, and safety concerns encountered daily.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Maintained accurate logs of all security related activities.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Logistics Executive

Total Quality Logistics Inc.
Erlanger, KY
07.2024 - 02.2025
  • Coordinated logistics operations to ensure timely deliveries and efficient supply chain processes.
  • Developed relationships with suppliers to enhance communication and streamline procurement processes.
  • Handled and prioritized high call volumes and customer inquiries.
  • Analyzed costs associated with shipping materials and products to determine cost-effectiveness of various routes and vendors.
  • Negotiated new contracts with freight carriers, achieving reduction in company expenses.
  • Developed and maintained relationships with vendors to ensure cost-effective freight services.

RETAIL SALES MANAGER

AT&T
Cincinnati, Ohio
04.2024 - 07.2024
  • Created and maintained an organized and efficient work environment.
  • Maintained a thorough knowledge of all products, services, and pricing to deliver accurate customer service.
  • Conferred with department heads to plan advertising services and secure information on equipment and customer specifications.
  • Managed inventory levels, ordering processes and product displays to ensure optimal availability of merchandise for customers.
  • Maintained clean, sanitized and organized sales floor to meet visual and operational standards.
  • Recruited, trained, and evaluated staff to offer world-class customer service.

RETAIL SALES MANAGER

AT&T
Walton, Kentucky
04.2023 - 03.2024
  • Created and maintained an organized and efficient work environment.
  • Maintained a thorough knowledge of all products, services, and pricing to deliver accurate customer service.
  • Created weekly schedules for staff based on store needs, budget constraints, and employee availability.
  • Ensured accurate record keeping of daily transactions including cash handling procedures.
  • Managed inventory levels, ordering processes and product displays to ensure optimal availability of merchandise for customers.
  • Utilized data analytics to identify trends in customer buying behavior and optimize sales performance.

RETAIL SALES ASSOCIATE

AT&T
Walton, KY
03.2022 - 04.2023
  • Greeted customers and engaged in conversation to assess needs.
  • Promoted store products by actively engaging customers and providing product demonstrations.
  • Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
  • Delivered exceptional customer service to guests.
  • Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices.

CREW MEMBER

White Castle
Richwood, KY
07.2021 - 12.2021
  • Met customer needs with fast, friendly and knowledgeable service.
  • Greeted guests, answered menu questions and provided excellent customer service.
  • Operated cash registers and received payment in cash or credit card.
  • Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas.
  • Satisfied customers consistently while taking and preparing orders for foods.
  • Cross-trained in multiple positions to assist during busy periods.
  • Worked closely with managers and fellow crew members to prepare orders.
  • Maintained high cleanliness and adhered to health code standards.

Education

HIGH SCHOOL DIPLOMA -

Williamstown Independent Schools
Williamstown, KY
06.2018

Skills

  • Typing Speed and Precision
  • Analytical and Critical Thinking
  • Problem-Solving
  • Flexible and Adaptable
  • Coaching and Mentoring
  • Sales
  • Team Leadership
  • Strategic Planning
  • Resource Management
  • Decision-Making
  • Attention to detail

References

  • Dylan Lisle, Prime Communications, District Manager, (419) 685-2580, Dlisle@primecomms.com
  • Lora Ziegler, Prime Communications, Loss Prevention Manager - Central Region, (513) 913-2525, lziegler@primecomms.com
  • Maeranda Pender, Boone Co. Court House, Court Designated Specialist, (606) 407-0335, maeranda@outlook.com

Timeline

Security Officer

Andy Frain Security Services
02.2025 - Current

Logistics Executive

Total Quality Logistics Inc.
07.2024 - 02.2025

RETAIL SALES MANAGER

AT&T
04.2024 - 07.2024

RETAIL SALES MANAGER

AT&T
04.2023 - 03.2024

RETAIL SALES ASSOCIATE

AT&T
03.2022 - 04.2023

CREW MEMBER

White Castle
07.2021 - 12.2021

HIGH SCHOOL DIPLOMA -

Williamstown Independent Schools

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