Zachary Klein
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cybersecurity position. Ready to help team achieve company goals.
Innovative technology professional with several years of experience. Skilled in enhancing systems and aligning technical solutions with business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Help Desk Administration
Alter Trading Corp.
04.2023 - Current
- Provided technical support to users by responding to inquiries regarding computer hardware and software issues via phone and email.
- Collaborated with cross-functional teams to enhance IT support processes and efficiency.
- Developed and maintained comprehensive documentation for IT support procedures.
- Assisted with initiatives to integrate new software and hardware into existing systems.
Associate Help Desk Specialist
Charter Communnications
02.2022 - 04.2023
- Provided live phone support to employees of Charter Communications.
- Provided second level IT assistance.
- Responded to incidents submitted on Cherwell ticketing system.
- Assisted junior IT support with more complex issues.
Support Desk Specialist III
Adaptive Solutions Group
08.2021 - 02.2022
- Provide basic level remote IT assistance.
- Adhere to established standards and procedures in resolving problems.
- Escalated more complex issues to appropriate teams.
- Documented IT incidents via Cherwell ticketing system.
Education
Certificate of Technical Studies - Systems And Security Administration
Centriq IT Career Program
St. Louis, MO08-2021
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
Edwardsville, IL05-2020
Associate of Arts - Criminal Justice
Southwestern Illinois College
Belleville, IL12-2019
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Multitasking
- Computer skills
- Attention to detail
- Organizational skills
- Flexible and adaptable
- Critical thinking
- Excellent communication
Accomplishments
• Two Army Achievement Medals
• 5 Army Certificates of Achievement
Certification
- CompTIA Security+ SY0-701
- Coursera Google Cybersecurity
- Microsoft Windows Server Fundamentals
- Help Desk Solutions Specialist
Timeline
Help Desk Administration
Alter Trading Corp.
04.2023 - Current
Associate Help Desk Specialist
Charter Communnications
02.2022 - 04.2023
Support Desk Specialist III
Adaptive Solutions Group
08.2021 - 02.2022
- CompTIA Security+ SY0-701
- Coursera Google Cybersecurity
- Microsoft Windows Server Fundamentals
- Help Desk Solutions Specialist
Certificate of Technical Studies - Systems And Security Administration
Centriq IT Career Program
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
Associate of Arts - Criminal Justice
Southwestern Illinois College
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