Zachary Kolaas
Decorah,IA
Summary
Dynamic sales professional with a proven track record at Decorah Auto Center, excelling in customer service and negotiation tactics. Skilled in CRM software and value-based selling, I effectively expanded the customer base and enhanced brand awareness through strategic outreach and product demonstrations, consistently achieving sales targets and fostering lasting client relationships.
Overview
14
14
years of professional experience
Work History
Sales Representative
Decorah Auto Center
Decorah, IA
03.2016 - Current
- Executed product demonstrations that effectively communicated features and benefits to potential buyers.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
Sales Associate
US Cellular
Decorah, IA
09.2014 - 02.2016
- Assisted in sales promotions, driving traffic and boosting store performance during peak periods.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Salesperson
Slumberland Furniture
Decorah, IA
08.2011 - 09.2014
- Guided customers through product selection, addressing needs and preferences effectively.
- Implemented upselling techniques, resulting in increased average transaction values for the department.
- Negotiated prices, terms of sales and service agreements.
Education
High School Diploma -
South Winneshiek
Calmar, IASkills
- Customer service
- Product and service sales
- Negotiation tactics
- Objection handling
- Customer needs assessment
- CRM proficiency
- Value-based selling
- Technical product knowledge
- On-site product demonstrations
- Post-sales support
- Closing sales
- Contact follow-up
Timeline
Sales Representative
Decorah Auto Center
03.2016 - Current
Sales Associate
US Cellular
09.2014 - 02.2016
Salesperson
Slumberland Furniture
08.2011 - 09.2014
High School Diploma -
South Winneshiek