Zachary Lachance
Nashua,NH
Summary
Experienced Sales Manager with a strong focus on enhancing sales strategies and customer relationships. Proven track record of improving store performance and team effectiveness through data-driven analysis and comprehensive training and development of team members. Skilled in fostering customer loyalty and implementing successful sales initiatives.
Overview
5
5
years of professional experience
Work History
Senior Retail Sales Manager
Verizon
Londonderry, New Hampshire
2025.10 - Current
- Improved store standing significantly through strategic KPI enhancements.
- Managed daily retail operations, focusing on team performance, and strategic objectives.
- Enhanced staff product knowledge and sales techniques through comprehensive training.
- Identified sales trends for better decision-making and operational improvements.
- Strengthened customer relationships, boosting satisfaction, and loyalty.
Assistant Retail Sales Manager
Verizon
Nashua, New Hampshire
2023.09 - 2025.10
- Achieved an average commission payout of 127.60% in 2025 and 120.35% in 2024.
- Attained net sales dollar achievement percentages of 111.09% in 2025 and 110.95% in 2024.
- Managed top store among 36 locations in gross wireless internet sales for 2025.
- Ranked second in gross consumer phone additions among 36 locations in 2025, while leading in quality sales performance.
- Trained and developed three sales representatives for successful promotion to managerial roles.
Server
Longhorn Steakhouse
Amherst, New Hampshire
2021.01 - 2024.01
- Provided exceptional service to high volume of daily customers.
- Managed table assignments and coordinated with kitchen staff for timely food delivery.
- Processed guest orders accurately using point-of-sale systems and maintained order flow.
- Assisted in training new servers on menu items and customer service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Sales Representative
Verizon
Manchester, New Hampshire
2022.08 - 2023.08
- Processed customer transactions accurately using point-of-sale systems.
- Developed key customer relationships to increase sales.
- Assisted in training new staff on sales techniques and product knowledge.
Education
MBA - Marketing
Southern New Hampshire University
Hooksett, NH2026-12
Bachelor of Arts - Business Management
University of New Hampshire
NH2021-05
Skills
- Customer relationship management
- Sales analysis
- Team leadership
- Training and development
- Strategic planning
- Effective communication
References
References available upon request.
Timeline
Senior Retail Sales Manager
Verizon
2025.10 - Current
Assistant Retail Sales Manager
Verizon
2023.09 - 2025.10
Sales Representative
Verizon
2022.08 - 2023.08
Server
Longhorn Steakhouse
2021.01 - 2024.01
MBA - Marketing
Southern New Hampshire University
Bachelor of Arts - Business Management
University of New Hampshire