Zachary LaLonde
Systems Analyst
Albuquerque,NM
Summary
Dynamic Systems Analyst with a proven track record at UNM Hospital, excelling in end-user support and technical documentation. Successfully streamlined IT processes, enhancing user experience and reducing resolution times. Adept at managing IT infrastructure and conducting user acceptance testing, ensuring compliance and operational excellence in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Systems Analyst
UNM Hospital
06.2025 - Current
- Gathered requirements and performed gap analysis through design workshops with users.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Manged the lifecycle of user accounts within multiple applications
- Provided exceptional support during the implementation of large-scale IT projects, ensuring successful completion within deadlines.
- Streamlined support processes for improved end-user experience and reduced resolution times.
IT Specialist
Valencia County
08.2022 - 06.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
Education
Master of Science - Information Technology
New Mexico State University
Las Cruces, NM 05.2001 -
BBA - Management Information Systems
New Mexico State University
Las Cruces, NM 05.2001 -
Skills
End user support
User acceptance testing
Diagnostic tools
Technical documentation
System upgrades
Web services
Information security
IT infrastructure
Timeline
Systems Analyst
UNM Hospital
06.2025 - Current
IT Specialist
Valencia County
08.2022 - 06.2025
Master of Science - Information Technology
New Mexico State University
05.2001 -
BBA - Management Information Systems
New Mexico State University
05.2001 -