Zachary Lancet
Silver Spring,MD
Summary
Thorough Senior Consultant professional with competency in developing project and implementation plans. Gifted with strong analytical and project management skills. Successful in meeting new challenges and finding effective solutions.
Overview
4
4
years of professional experience
Work History
Senior Consultant
Unifocus
08.2021 - Current
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Authored detailed work plans to meet business priorities and deadlines.
- Traveled to customer facilities to inspect initial implementation of Unifocus software, directing apparent issues to appropriate engineering staff for correction.
- Completed audits for clients and increased productivity by 15 percent.
- Determined areas for improvement and implemented processes to alleviate problems.
- Monitored technology use and program functionality, updating programs and making changes to enhance output.
Night Manager
Lyle Hotel/Lore Group
03.2021 - 07.2021
- Performing duties and responsibilities of Night Manager following policies and procedures to help property reach #1 ranking on Tripadvisor 2 months after opening
- Resolving customer issues in professional manner and inspecting security elements
- Maintaining regular and prompt attendance record and interacting with employees
- Directing and overseeing all hotel operations and ensuring guest satisfaction
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Created nightly shift task lists to assign duties to each employee.
Assistant Front Office Manager
Hyatt
03.2019 - 11.2019
- Interacted with customers by phone, email or in-person to provide information.
- Trained new-hires on procedures to better service customers.
- Supervised payroll corrections for accuracy and duplications.
- Completed monthly and quarterly reports for senior management.
- Managed a team of 5 per shift
Education
BA - History
American University
12.2011
Skills
- Critical thinking
- Solving
- Teamwork
- Decision Making
- Creativity
- Customer Service
- Leadership Skills
- Leadership
- Adaptability
- Ability to Work Under Pressure
- Effective Time Management
- Ability to Work in Team
Timeline
Senior Consultant
Unifocus
08.2021 - Current
Night Manager
Lyle Hotel/Lore Group
03.2021 - 07.2021
Assistant Front Office Manager
Hyatt
03.2019 - 11.2019
BA - History
American University
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