Zachary Liebhart
Granville,IL
Summary
Skilled Crisis Counselor at PATH Crisis Center. Trained in mental health interventions and deescalation techniques. Proven track record in guaranteeing team performance through continued staff training, monitoring, and leading by example, as a Supervisor/Trainer. Demonstrated exceptional problem-solving and levelheadedness in high-stress situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor/Trainer
PATH Crisis Center
06.2022 - 05.2024
- Monitored call quality and provided individual constructive feedback to over 30 employees monthly, to enhance performance and address areas in need of improvement.
- Increased staff competency by providing ongoing training and education on best practices for crisis counseling techniques.
- Assisted in the development of new policies and procedures within the call center division.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
Crisis Counselor
PATH Crisis Center
02.2022 - 06.2022
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Managed high-stress situations with a calm demeanor, providing necessary support to both clients and team members during challenging times.
- Maintained accurate documentation following each client interaction, while upholding ethical confidentiality standards set forth by regulatory bodies.
Education
Bachelor of Science - Psychology
Illinois State University
Normal, IL05.2024
Skills
- Technical Knowledge
- Documentation Skills
- Problem-Solving
- Time Management
- Reliability
- Decision-Making
- Leadership
- Mental Health Interventions
- De-Escalation Techniques
- Suicide Prevention
Certification
American Red Cross CPR, First Aid, and AED Certified
Timeline
Supervisor/Trainer
PATH Crisis Center
06.2022 - 05.2024
Crisis Counselor
PATH Crisis Center
02.2022 - 06.2022
Bachelor of Science - Psychology
Illinois State University
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