Zachary Liller
Arlington,TX
Summary
A dedicated, organized, and results-driven with combining complex assignments and improving processes. Strong expertise in grasping new concepts quickly and using effective communication and team-building strategies and to increase proficiency and productivity.
Known for high productivity and efficient completion of tasks. Possess specialized skills in emergency response coordination, communication systems management, and protocol enforcement. Excel in critical thinking, problem-solving, and decision-making to ensure safety and security objectives are achieved.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Dispatcher
Overton Security
Richardson, TEXAS
08.2023 - Current
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
- Communicated regularly with security personnel to ensure safety protocols were followed.
Security Dispatcher
A-TOSC Group
07.2022 - 07.2023
- Developed and maintained positive relationships with clients, security personnel, and emergency personnel
- Maintained a professional and friendly demeanor in all customer interactions
- Utilized effective communication skills to provide accurate and timely customer service.
Customer Service Representative
the pisa group
08.2017 - 07.2018
- Manage customer subscriptions updates, cancellations, and complaint resolutions in a high call volume setting
- Daily average call volume is 130.
Ticketing Quality Control
Picasso Travel Airline
01.2014 - 11.2015
- Quality control passenger records and resolved airline debt memos
- Handled urgent ticketing request by phone for internal Sales agents.
Education
Richland Community College
Dallas, TXSkills
- Answering Calls
- Quality Control
- Customer Service
- Administrative Assistant
- Quality Assurance
- Employee Relations
- Microsoft Office
- Data Extraction
- Data Analysis
- Accounts Balancing
- Quality
- Inventory Management
- Data Visualization
- Fulfillment
- Math
- Calm under pressure
- Python
Certification
Driver's License
Timeline
Security Dispatcher
Overton Security
08.2023 - Current
Security Dispatcher
A-TOSC Group
07.2022 - 07.2023
Customer Service Representative
the pisa group
08.2017 - 07.2018
Ticketing Quality Control
Picasso Travel Airline
01.2014 - 11.2015
Richland Community College
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