Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Zachary Lloyd

Bayview,ID

Summary

Dynamic leader with a proven track record at Backcountry Safaris, adept in operations management and team building. Excelled in creating new business departments, significantly enhancing customer relations and operational efficiency. Skilled in client account management and problem resolution, fostering growth and maintaining high satisfaction levels.

Overview

22
22
years of professional experience

Work History

General Manager

Backcountry Safaris
12.2018 - 10.2024
  • Oversee team of guides giving tours in Grand Teton and Yellowstone National Park.
  • Handle all hiring and employee onboarding.
  • Manage vehicle fleet maintenance etc.
  • Establish new areas of business and create new operation plans, including snowmobile and catskiing departments.
  • Manage operations of a Chevron Gas Station, including holding pump and tank permits.
  • Manage rental locations including E-bike, float tube, paddleboard and snow sport rentals.

Owner/Operator

Elevated Grounds Coffeehouse
06.2007 - 09.2018
  • Created the image and philosophy of the coffeehouse.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Trained and motivated employees to perform daily business functions.
  • Cultivated a positive work environment, leading to higher employee productivity and accountability.

Owner/Operator

Paint-A-View
05.2004 - 05.2007
  • Execute day-to-day business operations of an interior/exterior painting service.
  • Evaluate projects and create appropriate estimates.
  • Consult with customers to assess needs and create optimal results.

Western Junior Program Race Service

Rossignol Ski Co.
05.2002 - 05.2004
  • Oversee all direct sales and sponsorships to junior program athlete in the western region.
  • Boot fitting top level athletes during fall ski camps.
  • Distribute all gear to athletes from western warehouse.
  • Travel the western region to evaluate athlete results and bring a company presents the regional race circuit.
  • Develop quality relationships with coaches, athletes and parents to further the reputation of the Rossignol brand in the race community.

Education

Bachelor of Arts - Business

College of Idaho
Caldwell, ID

High School Diploma -

Mill River High And Killington Mountain School
Rutland, VT
05-1997

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Customer Relations
  • Time Management
  • Training and coaching
  • Creativity and business development
  • Client Account Management

Timeline

General Manager

Backcountry Safaris
12.2018 - 10.2024

Owner/Operator

Elevated Grounds Coffeehouse
06.2007 - 09.2018

Owner/Operator

Paint-A-View
05.2004 - 05.2007

Western Junior Program Race Service

Rossignol Ski Co.
05.2002 - 05.2004

Bachelor of Arts - Business

College of Idaho

High School Diploma -

Mill River High And Killington Mountain School

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Zachary Lloyd