Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zachary Loockerman

East Lansing

Summary

Highly motivated professional excelling in both team and individual settings. Enthusiastic communicator who loves helping customers and maintaining quality.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista

D&W (Starbucks)
09.2024 - 12.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Shift Lead

Pita Way
05.2023 - 09.2024
  • Completed store opening and closing procedures and balanced tills.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Freelance Marketing Consultant

Allen Neighborhood Center
01.2024 - 04.2024
  • Developed a comprehensive social media guide for a local community center’s incubator kitchen program
  • Utilized marketing literature to inform the creation and content of the guide
  • Conducted surveys with dozens of current and former restaurant entrepreneurs to gather relevant data and insights
  • Engaged in serval brainstorming sessions with the director of the incubator program to align the guide with program goals and objectives

Certified Trainer

Raising Canes
08.2022 - 05.2023

Qualitative Market Research Assistant

Catalyst Consulting
02.2022 - 05.2022
  • Planned and executed of a series of focus groups for a multi-million-dollar start-up company
  • Analyzed and reported outcomes
  • Led project to NASDAQ listing and request for additional qualitative and quantitative research efforts

Fence Installer

Loockerman’s Fence
05.2021 - 08.2021

Writing Tutor

Delaware Technical and Community College
09.2017 - 08.2019

Education

Master of Science - Advertising and Public Relations

Michigan State University
East Lansing, Michigan
01.2024

Bachelor of Science - Advertising

Michigan State University
East Lansing, Michigan
01.2022

Associate in Applied Science - Business

Delaware Technical College
Dover, Delaware
01.2019

Skills

  • Social Media Marketing
  • Proficient with SEO & SEM
  • Microsoft & Adobe Suites
  • Data Analysis
  • Stakeholder Communication
  • Creative Ideation
  • Critical Thinking
  • Leadership
  • Self-Driven Multitasker
  • Experience using AI Tools
  • Customer service and communication skills
  • Client relations and customer service
  • Enthusiastic team player

Certification

  • ServSafe Food Handler's Certification

Timeline

Barista

D&W (Starbucks)
09.2024 - 12.2024

Freelance Marketing Consultant

Allen Neighborhood Center
01.2024 - 04.2024

Shift Lead

Pita Way
05.2023 - 09.2024

Certified Trainer

Raising Canes
08.2022 - 05.2023

Qualitative Market Research Assistant

Catalyst Consulting
02.2022 - 05.2022

Fence Installer

Loockerman’s Fence
05.2021 - 08.2021

Writing Tutor

Delaware Technical and Community College
09.2017 - 08.2019

Master of Science - Advertising and Public Relations

Michigan State University

Bachelor of Science - Advertising

Michigan State University

Associate in Applied Science - Business

Delaware Technical College

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