Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Ludwick

Warrensburg,IL

Summary

Proven track record in enhancing customer loyalty and streamlining service operations, notably at Country Financial as well as Crown Toyota. Expert in client needs analysis and adept in managing high-stress situations, ensuring customer satisfaction. Achieved significant improvements in customer follow-up, leveraging both quotes and sales expertise and a goal-oriented mindset to exceed business objectives.

Overview

20
20
years of professional experience

Work History

Insurance Representative

COUNTRY Financial
10.2018 - Current
  • Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
  • Inspected insured Type personal property to determine insurance risk, balancing client need against company parameters.
  • Performed policy renewal and record retention.
  • Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.

Service Manager

Crown Toyota
09.2008 - 09.2018
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Customer Service Representative

Monicals Pizza
03.2005 - 09.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Richland Community College
Decatur, IL

Diploma -

Warrensburg-Latham HS
Warrensburg, IL
05.2007

Skills

  • Quotes and sales
  • Customer follow-up
  • Client needs analysis
  • Goal-oriented mindset

Timeline

Insurance Representative

COUNTRY Financial
10.2018 - Current

Service Manager

Crown Toyota
09.2008 - 09.2018

Customer Service Representative

Monicals Pizza
03.2005 - 09.2013

Richland Community College

Diploma -

Warrensburg-Latham HS

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Zachary Ludwick