Summary
Overview
Work History
Education
Skills
References
Timeline
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Zachary Luna

Electronics Engineering Student
Spring,Texas

Summary

Meticulous Service Technician offering 6 years of maintenance, troubleshooting and repair experience. Hardworking and thorough with a passion for developing highly effective teams by mentoring technicians through empowering leadership. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

4
4
years of post-secondary education
8
8
years of professional experience

Work History

Freelance Computer Technician

Self Employed
Spring, TX
10.2019 - 04.2021
  • Troubleshoot problems and meet with customers to pick up laptops or desktops for repairs.
  • Meet with customer to go over diagnoses and to get customers approval before beginning repair.
  • Repaired, documented repairs and returned computers to customer, and followed up in a timely manner.
  • Educating customers on proper usage of hardware/software, also educating customer of preventive measures to insure problems do not return.
  • Upgrading and maintained computers for clients as needed.

Electronics Repair Technician

Batteries Plus Bulbs
Spring, TX
01.2018 - 08.2019
  • Repaired Cell Phones, Tablets, Laptops and Video Game Consoles in a timely manner.
  • Interface with corporate and franchise stores on inquires and problematic issues.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Escalated problem situations to management when necessary.
  • Develop program and device expertise to provide device repair support.
  • Maintained proper inventory and kept accurate record of stock.

Delivery Driver

Domino's Pizza
Tomball, TX
06.2016 - 01.2018
  • Delivered food products in accordance with all sanitation and safety principles.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Verified all food product amounts and cross-check with customer order paperwork.
  • Maintained sanitary and clean service vehicle.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Retail Sales Associate

Five Below
Tomball, TX
05.2015 - 04.2016
  • Provided information and advice concerning desired customer needs.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Handled all forms of payment and overseeing register.
  • Processed shipments to reconcile inventory with received merchandise.
  • Stocked shelves with new merchandise using 4 P’s of marketing.
  • Talent for designing and creating displays that showcase products.

Computer Technician Intern

UZTECH COMPUTERS
Spring, TX
02.2011 - 02.2013
  • Installed software or hardware on Desktop and Laptop Computers.
  • Maintained and repaired various software and hardware problems.
  • Determined and installed appropriate security measures.
  • Configured computer networks.
  • Provided technical support on-site or via phone or email.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Refurbished used computers and technological equipment, saving companies money.

Education

High School Diploma -

Klein Oak High School
Spring, TX
08.2011 - 06.2015

Bachelor of Science - Electrical, Electronics Engineering Technologies

Lone Star College
Spring, TX
01.2021 - Current

Skills

    Hardware and software installation

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References

  • Sam Touchstone, Manager, (832)-299-6678, Batteries Plus Bulbs
  • Brenda Hernandez, Manager, (281)-516-4781, Five Below
  • Asif Dawood, Owner/Manager, (281)-428-4248, UZTech Computers

Timeline

Bachelor of Science - Electrical, Electronics Engineering Technologies

Lone Star College
01.2021 - Current

Freelance Computer Technician

Self Employed
10.2019 - 04.2021

Electronics Repair Technician

Batteries Plus Bulbs
01.2018 - 08.2019

Delivery Driver

Domino's Pizza
06.2016 - 01.2018

Retail Sales Associate

Five Below
05.2015 - 04.2016

High School Diploma -

Klein Oak High School
08.2011 - 06.2015

Computer Technician Intern

UZTECH COMPUTERS
02.2011 - 02.2013

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Zachary LunaElectronics Engineering Student