Zachary Luna
Electronics Engineering Student
Spring,Texas
Summary
Meticulous Service Technician offering 6 years of maintenance, troubleshooting and repair experience. Hardworking and thorough with a passion for developing highly effective teams by mentoring technicians through empowering leadership. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Freelance Computer Technician
Self Employed
Spring, TX
10.2019 - 04.2021
- Troubleshoot problems and meet with customers to pick up laptops or desktops for repairs.
- Meet with customer to go over diagnoses and to get customers approval before beginning repair.
- Repaired, documented repairs and returned computers to customer, and followed up in a timely manner.
- Educating customers on proper usage of hardware/software, also educating customer of preventive measures to insure problems do not return.
- Upgrading and maintained computers for clients as needed.
Electronics Repair Technician
Batteries Plus Bulbs
Spring, TX
01.2018 - 08.2019
- Repaired Cell Phones, Tablets, Laptops and Video Game Consoles in a timely manner.
- Interface with corporate and franchise stores on inquires and problematic issues.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Escalated problem situations to management when necessary.
- Develop program and device expertise to provide device repair support.
- Maintained proper inventory and kept accurate record of stock.
Delivery Driver
Domino's Pizza
Tomball, TX
06.2016 - 01.2018
- Delivered food products in accordance with all sanitation and safety principles.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified all food product amounts and cross-check with customer order paperwork.
- Maintained sanitary and clean service vehicle.
- Operated vehicle safely in highly congested areas with no traffic violations.
Retail Sales Associate
Five Below
Tomball, TX
05.2015 - 04.2016
- Provided information and advice concerning desired customer needs.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Handled all forms of payment and overseeing register.
- Processed shipments to reconcile inventory with received merchandise.
- Stocked shelves with new merchandise using 4 P’s of marketing.
- Talent for designing and creating displays that showcase products.
Computer Technician Intern
UZTECH COMPUTERS
Spring, TX
02.2011 - 02.2013
- Installed software or hardware on Desktop and Laptop Computers.
- Maintained and repaired various software and hardware problems.
- Determined and installed appropriate security measures.
- Configured computer networks.
- Provided technical support on-site or via phone or email.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Refurbished used computers and technological equipment, saving companies money.
Education
High School Diploma -
Klein Oak High School
Spring, TX 08.2011 - 06.2015
Bachelor of Science - Electrical, Electronics Engineering Technologies
Lone Star College
Spring, TX 01.2021 - Current
Skills
Hardware and software installation
Testing and evaluation
Hand tool knowledge
Mechanical aptitude
Operating system testing
Help desk support
References
- Sam Touchstone, Manager, (832)-299-6678, Batteries Plus Bulbs
- Brenda Hernandez, Manager, (281)-516-4781, Five Below
- Asif Dawood, Owner/Manager, (281)-428-4248, UZTech Computers
Timeline
Bachelor of Science - Electrical, Electronics Engineering Technologies
Lone Star College
01.2021 - Current
Freelance Computer Technician
Self Employed
10.2019 - 04.2021
Electronics Repair Technician
Batteries Plus Bulbs
01.2018 - 08.2019
Delivery Driver
Domino's Pizza
06.2016 - 01.2018
Retail Sales Associate
Five Below
05.2015 - 04.2016
High School Diploma -
Klein Oak High School
08.2011 - 06.2015
Computer Technician Intern
UZTECH COMPUTERS
02.2011 - 02.2013