Zachary Matsumoto
Frisco,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Sales Development Rep
FMX
02.2023 - Current
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Conducted market research to identify potential opportunities and understand customer needs.
- Contributed to event marketing, sales and brand promotion.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Completed 75 outbound phone calls and 50 outbound emails per day.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Increased sales leads by implementing targeted outreach strategies and personalized follow-ups.
Fitness Professional
Lifetime Fitness
08.2015 - 11.2022
- Built up a clientele book of 12k a month in personal training ($100 average ticket price.) 90% retention rate
- Acquired and assessed clients, built program to suit their needs
- Made 50-100 dials a day starting out to initiate the sales process
- In person live prospecting to build lead base
- Responsible for consultation and servicing.
- Led and supported staff meetings according to team and organization needs.
- Worked independently and as member of cohesive team to support individual needs.
- Enhanced gym member satisfaction by providing one-on-one consultations and tailored exercise recommendations.
Education
High School Diploma + Undergraduate -
Creekview Highschool
Carrollton, TX05.2009
Kinesiology Major, Biology Minor. Graduated Cum Laude, Deans List multiple semesters -
University of North Texas
Denton, TX06.2014
Skills
Account Management
Lead Development
Strategic Planning
Staff training/development
Performance Evaluation and Monitoring
KPI Tracking
Goal Setting
Organizational Structuring
Effective leader
Timeline
Sales Development Rep
FMX
02.2023 - Current
Fitness Professional
Lifetime Fitness
08.2015 - 11.2022
High School Diploma + Undergraduate -
Creekview Highschool
Kinesiology Major, Biology Minor. Graduated Cum Laude, Deans List multiple semesters -
University of North Texas
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