Zachary McChesney-Carroll
Huron,OH
Summary
Dynamic General Manager with a proven track record at Nickels and Dimes, excelling in operations management and team leadership. Spearheaded strategic initiatives that enhanced customer satisfaction and optimized inventory control, achieving significant efficiency improvements. Adept at problem resolution and fostering a high-performance culture through effective staff training and mentorship.
Overview
4
4
years of professional experience
Work History
General Manager
Nickels and Dimes
09.2025 - Current
- Led daily operations to enhance customer satisfaction and streamline service delivery.
- Developed and implemented strategic plans to achieve business objectives and drive growth.
- Managed inventory control systems, optimizing stock levels to reduce waste and improve efficiency.
- Trained and mentored staff to foster a high-performance culture and ensure compliance with operational standards.
- Analyzed sales data to identify trends, inform decisions, and adjust marketing strategies accordingly.
- Collaborated with department heads to coordinate project timelines and resource allocation effectively.
- Cultivated relationships with vendors, negotiating contracts to secure favorable terms for the organization.
- Continued repair and maintenance of games and more.
Travel Technician
Nickels and Dimes
08.2023 - 09.2025
- Fixed, Built, Maintained Arcade Games and Bowling Lanes.
- Traveled to Service remote locations and help build up new stores.
- Operated and maintained equipment to ensure optimal functionality.
- Assisted in troubleshooting technical issues to minimize downtime.
- Conducted routine inspections to uphold safety standards and compliance.
- Collaborated with team members to streamline operational processes.
- Trained new technicians on equipment usage and safety protocols.
- Implemented best practices for inventory management and organization.
- Documented maintenance activities for accuracy and regulatory purposes.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning Arcade Games equipment.
Assistant Manager
Nickels and Dimes
11.2022 - 08.2023
- Assisted in supervising daily operations to ensure efficient workflow and customer satisfaction.
- Implemented training programs for staff to improve service quality and operational efficiency.
- Coordinated inventory management processes, optimizing stock levels and reducing wastage.
- Developed schedules for team members, balancing workloads to enhance productivity.
Floor Manager
Nickels and Dimes
06.2022 - 11.2022
- Supervised daily operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Managed inventory levels, ensuring timely restocking of merchandise.
- Implemented efficient scheduling practices to optimize workforce productivity.
Education
High School Diploma -
Hononegah Highschool
Rockton, ILSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Staff management
Timeline
General Manager
Nickels and Dimes
09.2025 - Current
Travel Technician
Nickels and Dimes
08.2023 - 09.2025
Assistant Manager
Nickels and Dimes
11.2022 - 08.2023
Floor Manager
Nickels and Dimes
06.2022 - 11.2022
High School Diploma -
Hononegah Highschool