Zachary Mennenga
Harrisburg,SD
Summary
Dynamic leader with a proven track record in operations management, enhancing customer satisfaction, and streamlining service processes. Committed to driving team performance and ensuring adherence to quality standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Luxury Auto Mall of Sioux Falls
Sioux Falls, SD
10.2023 - 02.2026
- Led operational strategies to enhance customer satisfaction and streamline service processes.
- Managed inventory systems, ensuring accurate stock levels and timely replenishment of materials and supplies.
- Ensured technicians remained I-Car Gold Certified.
- Analyzed sales data to identify trends, informing strategic decisions to maximize profitability.
- Managed office staff to ensure customer satisfaction goals were met.
- Managed and led daily production meetings to ensure shop flow expectations were met.
- Performed Pre-ops of additional damages of vehicles once they had been disassembled.
- Performed used vehicle car walks daily to assess trade in vehicles for damage.
Customer Service Manage (Estimator)
Luxury Auto Mall of Sioux Falls
Sioux Falls, SD
08.2018 - 09.2023
- Evaluated damaged vehicles alongside clients to deliver accurate repair cost estimates.
- Documented extensive damage through detailed photography to assist in repair cost evaluations.
- Executed sourcing of parts in alignment with insurance guidelines to ensure safe vehicle repairs.
- Coordinated with technicians to ensure comprehensive vehicle repairs and adherence to quality standards.
- Utilized analytical skills to effectively source parts facing unavailability or back-order issues.
- Maintained ongoing updates for clients during repair procedures to ensure satisfaction and transparency.
- Worked with insurance companies to ensure vehicles are repaired according to their guidelines.
- Processed and documented all parts invoices through invoicing and photography.
Quick Lane Advisor
Sioux Falls Ford
Sioux Falls, SD
01.2018 - 09.2018
- Supervised lube technicians to guarantee thorough and timely vehicle maintenance services.
- Conducted thorough reviews of multi-point inspections with guests post-completion.
- Assessed vehicle components to recommend maintenance services based on mileage and condition.
- Ensured guests received timely updates regarding necessary vehicle repairs.
- Provided support in service drive operations to ensure seamless customer service during advisor shortages.
Education
High School Diploma -
Dakota Valley High School
North Sioux City, SDSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Effective leader
- Staff management
- Customer relations
- Training and development
Certification
I-Car Platinum Certified
Timeline
General Manager
Luxury Auto Mall of Sioux Falls
10.2023 - 02.2026
Customer Service Manage (Estimator)
Luxury Auto Mall of Sioux Falls
08.2018 - 09.2023
Quick Lane Advisor
Sioux Falls Ford
01.2018 - 09.2018
High School Diploma -
Dakota Valley High School