Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Moore

Oklahoma City,OK

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.


Conscientious Customer Service Clerk with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Costco
Oklahoma City, United States
10.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Medical Marijuana Cultivator

ZSE
Oklahoma City, United States
01.2020 - 07.2021
  • Communicated with coworkers and management to report challenges.
  • Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
  • Planted, cultivated and harvested plants.
  • Identified plant diseases and researched methods for mitigation.
  • Assisted with maintenance and installation of irrigation equipment.
  • Evaluate harvesting conditions and identify obstacles.
  • Conducted regular soil testing for optimal plant growth and nourishment.
  • Accomplished proper germination of seeds, transplanting clones and feeding schedules.
  • Operated mechanical separation equipment, Pikes Peak Press, Dry Sift Agitator and Freeze Dryer.
  • Used various automated grow facility platforms.
  • Utilized point of sales systems, sales quotes, purchasing and inventory control.
  • Maintained outstanding vendor relations.

Budtender

Oasis
Oklahoma City, United States
10.2019 - 01.2020
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Checked guests' photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

No Degree - Bio-Environmental Engineering

University of Central Oklahoma
Edmond, OK

High School Diploma -

Southmoore High School
Moore, OK
05.2014

Skills

  • Upbeat and Positive Personality
  • Exceptional Communicator
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure

Timeline

Customer Service Associate

Costco
10.2021 - Current

Medical Marijuana Cultivator

ZSE
01.2020 - 07.2021

Budtender

Oasis
10.2019 - 01.2020

No Degree - Bio-Environmental Engineering

University of Central Oklahoma

High School Diploma -

Southmoore High School

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Zachary Moore