Open To Work
Zachary M. Peters
Westminster,MD
Summary
Dedicated IT professional with a proven record of improving operational efficiency and client satisfaction through strategic data analysis and system integration. Successfully led cross-functional projects and resolved IT issues, ensuring compliance and optimal performance in various lines of business.
Overview
16
16
years of professional experience
Work History
IT Business Analyst
Glatfelter Insurance Group
York, USA
11.2022 - 09.2025
- Conduct thorough data analysis to drive new system updates, enhancing operational efficiency and client satisfaction through system testing and software development updates.
- Collaborated with cross-functional teams to analyze rating worksheets and implement solutions across various lines of business.
- Proficient in analyzing and resolving IT tickets, conducting data analysis for system updates, Coding, CRM Software, Microsoft Office Suite, SharePoint, JIRA, and various EDI formats, ensuring seamless integration and secure transmission of data.
- Led Policy Decisions and Claims departments, resolved IT tickets efficiently, and upheld high service standards for Policy and Claims teams.
- Utilized SQL queries, XML coding, and Microsoft Office Suite to streamline processes and ensure timely project delivery.
- Handle all Property/Casualty (P&C) and Accident/Sickness (A&S) lines of business for the policy and claims teams.
- Communicate with the application system administrators, security, and mule teams to facilitate a smooth integration.
- Test updates through the Testing, Development, Model, and Production environments to make the appropriate upgrades while creating and maintaining new and old documentation.
- Accomplished IT professional with a proven track record of success in roles ranging from IT Policy Business Analyst to Electronic Data Interchange Developer, demonstrating versatile expertise across diverse IT functions.
- Experienced in maintaining compliance with regulatory requirements such as HIPAA guidelines, while consistently meeting project deadlines and exceeding client expectations.
- Adept at building strong relationships with stakeholders, from insurance brokers to internal teams, fostering effective communication and driving collaborative efforts towards achieving organizational objectives in the IT domain.
- Specialize in program codes/groups for diverse sectors like Firefighters, Education, and Religious Organizations, optimizing coverage and compliance.
Business Operations Analyst
BenefitMall
Towson, USA
07.2021 - 11.2022
- Proactively resolved client issues and facilitated successful implementation of Open Enrollment processes, fostering strong client relationships.
- Conducted monthly audits of insurance groups, maintaining data integrity and compliance with regulatory requirements.
- Retrieved and analyzed Electronic Data Interchange (EDI) files to ensure accurate transmission of enrollment data for healthcare providers.
- Facilitated secure file transmissions and maintained HIPAA compliance using EDI Engine and WinSCP.
- Onboarded new carriers and groups, ensuring seamless integration into BenefitMall system.
Account/Broker Manager
Kelly Benefits Advantage
Hunt Valley, USA
01.2021 - 12.2021
- Established and maintained relationships with insurance brokers, enhancing the onboarding process for new groups to Kelly Benefits.
- Streamlined administrative processes for open enrollment, improving the accuracy of billing and enrollment data for insurance groups.
- Conducted comprehensive reviews of insurance rates and eligibility census files, optimizing coverage options for clients.
- Coordinated with internal teams and external partners using tools like Ultra Edit, Skype for Business, and WinSCP to ensure effective communication.
- Demonstrated strong attention to detail and adherence to HIPAA guidelines while handling sensitive information and enrollment data.
Electronic Data Interchange (EDI) Developer
Kelly Benefits Advantage
Hunt Valley, USA
06.2016 - 07.2021
- Spearheaded the development of enrollment files for insurance companies, utilizing various EDI formats and layouts to ensure data accuracy.
- Collaborated with IT teams to implement coding requirements, ensuring seamless file transmission.
- Coordinated Open Enrollment files and dates with carriers, ensuring compliance and accuracy in data transmission.
- Resolved technical issues and responded to client inquiries promptly, contributing to high client satisfaction.
Shipping and Handling
Penguin Random House
Westminster, USA
01.2015 - 12.2016
- Labeled and wrapped pallets for timely shipment at loading dock, ensuring accurate and secure delivery.
- Operated pallet jacks and machinery to efficiently move and load shipments of books.
- Unloaded truck shipments for new inventory, facilitating stock replenishment and organization.
Commercial Cleaner
Bush Cleaning Services
Westminster, USA
01.2015 - 12.2015
- Cleaned new houses during construction and post construction to prepare spaces for occupancy.
- Collaborated with team to ensure thorough sanitation of all areas in compliance with health standards.
- Dust, swept, wiped down, vacuumed, and ensured client satisfaction with final results.
- Cultivate a friendly atmosphere to enhance client satisfaction.
Cashier
Michaels
Westminster, USA
01.2014 - 12.2015
- Operated cash register for efficient customer checkout.
- Process returns and handle customer issues.
- Welcomed customers and addressed inquiries via phone.
- Restocked shelves to ensure product availability for customers.
- Clean and close up the building at the end of the night.
Processing Mail
HTI Medical Billing
Westminster, USA
01.2010 - 12.2014
- Folded, packed, and mailed patient statement envelopes to ensure timely delivery.
- Organized documents systematically to streamline office operations.
- Maintained clean office environment to support workplace organization.
Education
High School Diploma -
Winters Mill Highschool
Westminster, MD06-2014
Skills
- Requirements gathering
- Data analysis
- SQL queries
- System integration
- Business process mapping
- Full lifecycle testing
- Stakeholder engagement
- Analytical thinking
- Microsoft Office Suite
- Organization skills
- XML coding
- CRM software usage
- Problem solving
- Attention to detail
- Data warehousing
- User acceptance testing
References
- Kimberly Fix, Sparks, MD, 410-967-4587
- Shadeeka Neville, Catonsville, MD, 410-365-4835
- Marcus Carroll, Westminster, MD, 443-926-2755
- Ruth Thomas, Westminster, MD, 410-861-6368
- Michelle Bush, Westminster, MD, 443-618-3756
- Erika Eaton, York, PA, 410-830-0155
- Jonathan Stouch, York, PA, 717-870-3514
- Nathan Seyler, York, PA, 717-850-1595
Profile
Zachary M. Peters, Westminster, MD, 21158, 443-487-1685, zachpeters124@gmail.com
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
HybridOn-SiteRemoteSalary Range
$60000/yr - $200000/yrTimeline
IT Business Analyst
Glatfelter Insurance Group
11.2022 - 09.2025
Business Operations Analyst
BenefitMall
07.2021 - 11.2022
Account/Broker Manager
Kelly Benefits Advantage
01.2021 - 12.2021
Electronic Data Interchange (EDI) Developer
Kelly Benefits Advantage
06.2016 - 07.2021
Shipping and Handling
Penguin Random House
01.2015 - 12.2016
Commercial Cleaner
Bush Cleaning Services
01.2015 - 12.2015
Cashier
Michaels
01.2014 - 12.2015
Processing Mail
HTI Medical Billing
01.2010 - 12.2014
High School Diploma -
Winters Mill Highschool