ZACHARY MYERS
Newport,NC
Summary
The goal is to join a company in a management position to help increase the profitability of the company. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A hardworking and passionate job seeker with strong organizational skills eager to secure a mid-level General Manager position. Ready to help the team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
BUSINESS DEVELOPMENT ASSOCIATE
UNIFIED DISASTER RESOURCES
03.2023 - 06.2024
- Establish the company's presence in target markets (San Antonio, Austin, Houston, College Station, & Dallas) by enhancing its profile
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Initiate communication with management companies and community managers to arrange meetings and explore potential project opportunities for UNIFIED
- Maintain regular contact with existing and prospective clients to nurture and reinforce relationships
- Prepare Request for Proposals (RFPs) for prospective projects
- Coordinate with subcontractors to schedule property visits for required services
- Present and review finalized proposals with clients to ensure clarity on project scope and implement new procedures for the Business Development Team
- Develop a standardized form for evaluating potential projects upon presentation
- Establish a tracking form to monitor the progress of potential projects, including those requiring proposals, submitted proposals, and projects secured
- Explore and evaluate new tools and data platforms to enhance the effectiveness of the business development team.
- Developed business pipeline using cold and warm techniques.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
- Used SalesForce to handle current portfolio and prospective leads.
- Managed needs of more than 40 customers at once using strong prioritization and multitasking abilities.
- Opened over 15 new accounts, exceeding goals of 6-8 new clients in a year.
COMMUNITY MANAGER
CARDINAL GROUP
09.2019 - 12.2022
- As the Community Manager, all 3 communities were below budgeted occupancy, able to increase current and preleased occupancy.
- Worked to rebuild relationships with vendors due to invoices not being entered in a timely manner by the previous property manager and previous management company
- Responsible for Property Financial progress, 2022 the property had a favorable variance YTD of $312,720
- Increased renewals year over year at Z Islander and Douglas Heights.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
DIRECTOR OF FOOD & BEVERAGES
CEDAR ISLAND RESORT
06.2017 - 08.2019
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Manage Staff Schedules (Bartenders, Cooks, & Servers): Would also fill in when staffing was short due to the location of the business
- Responsible for menu updates and food/drink specials, including ordering all food, drinks, beer, & liquor
- Successfully managed to minimize food loss while keeping foods stocked to minimize running out of items during the week
- Responsible for handling customer complaints in the restaurant as well as the other facilities of the resort
- Managed entertainment for Saturday nights during the summer, as well as major holidays
- Provided Ownership with updates and areas of the restaurant that needed addressed or certain items that should be pulled or added to the menu for approval (Including finding an error by the 3rd owner that had resulted in a $5,300 loss in revenue per their mistake.)
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Property Manager
Peak Campus Management
09.2013 - 05.2017
- Directed community operations to foster quality services and high-quality tenant satisfaction.
- Scheduled maintenance and repair operations for units and community common areas.
- Promoted property features and amenities with guided tours and open-house events for prospective tenants and buyers.
- Monitored property to identify and resolve safety hazards, maintenance and repair needs, or landscaping issues.
- Built team rapport and boosted morale with employee incentive programs.
- Mentored junior staff members by providing guidance on best practices for managing online communities effectively.
- Arranged weekly staff meetings to liaise with leasing associates and maintenance crew.
- Addressed tenant complaints or inquiries and implemented timely resolutions.
- Monitored social media channels, responded to inquiries and comments promptly, and addressed concerns professionally.
- Maintained accurate records of membership data in CRM system for reporting purposes.
- Analyzed performance metrics of community initiatives to identify areas for improvement and growth opportunities.
- Recruited, hired and provided performance feedback to employees, fostering service-oriented community.
- Prepared budget, assessed expenditures, and variances.
- Administered operations to handle needs of more than 820 tenants across 216 units.
Leasing Manager
Peak Campus Management
12.2011 - 09.2013
- Oversaw all leasing and marketing efforts for community.
- Led team to increase preleased occupancy from 86% to 92.5% in my first year and then to 97% in my 2nd year as leasing manager.
- Created monthly marketing calendar with events and leasing targets.
- Responsible for financials of marketing and leasing efforts and budgeted to host events.
- Responsible for monitoring lease violations to increase property revenue.
- Created staff schedule monthly
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across entire portfolio of managed properties.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining smooth workflow within office environment.
Education
BACHELORS IN BUSINESS ADMINISTRATION -
OHIO UNIVERSITY
Athens, OH12.2011
Skills
- Time Management
- Vendor Relationships
- Budget Management
- Leadership
- Scheduling
- Sales Force
- Microsoft Office Proficient
- Entrata
- Real Page
- Yardi
Certification
Tennessee Real Estate License (Inactive)
Timeline
BUSINESS DEVELOPMENT ASSOCIATE
UNIFIED DISASTER RESOURCES
03.2023 - 06.2024
COMMUNITY MANAGER
CARDINAL GROUP
09.2019 - 12.2022
DIRECTOR OF FOOD & BEVERAGES
CEDAR ISLAND RESORT
06.2017 - 08.2019
Property Manager
Peak Campus Management
09.2013 - 05.2017
Leasing Manager
Peak Campus Management
12.2011 - 09.2013
BACHELORS IN BUSINESS ADMINISTRATION -
OHIO UNIVERSITY
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