Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
References
Timeline
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Zachary Nance

Baton Rouge,LA

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender and Server

High Hat Cafe
New Orelans, LA
04.2022 - 05.2024
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Attended regular training sessions to stay updated on new products or trends.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Provided drink suggestions to customers based on their preferences.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Lead Server

Landrys Restaurant
New Orleans, LA
08.2019 - 04.2022
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Answered phone calls from customers regarding reservations or inquiries about menu items.
  • Controlled costs by minimizing waste and maximizing table turns.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Set up banquet functions according to instructions provided by banquet captain or manager.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Bartender and Server

Cocha
Baton Rouge, LA
09.2017 - 08.2019
  • Greeted frequent visitors by name and explained new promotions
  • Upsold customers from shelf to premium brands to help boost sales.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Effectively multitasked within fast-paced environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Education

Certificate of Technical Studies - HVAC Installation And Repair

Delgado Community College
New Orleans, LA
05-2022

Skills

  • Basic accounting
  • Health codes compliance
  • Suggestive Selling
  • Beverage Preparation
  • Payment Processing
  • Responsible Alcohol Service
  • Menu Memorization
  • Food Service
  • Extensive spirits knowledge
  • Wine and liquor expertise
  • Outstanding customer service
  • Excellent judgment
  • Performance Improvement
  • Handling Difficult Customers
  • Cash Register Operation
  • Anticipating guest needs
  • ABC regulations
  • Inventory

Accomplishments

  • I've been promoted at every place of employment.
  • I have more than 13 years of experience in the Industry.
  • I have worked every position in a restaurant, front and back of house.

Certification

  • Bartender License
  • Food Handler Permit

Languages

Spanish
Limited
French
Elementary

Affiliations

  • Beekeeping
  • Musician
  • Tennis
  • Gardening
  • Hiking
  • Disc Golf
  • Art enthusiast

References

References available upon request.

Timeline

Bartender and Server

High Hat Cafe
04.2022 - 05.2024

Lead Server

Landrys Restaurant
08.2019 - 04.2022

Bartender and Server

Cocha
09.2017 - 08.2019

Certificate of Technical Studies - HVAC Installation And Repair

Delgado Community College
Zachary Nance