Zachary Nelson
Alexandria,MN
Summary
Accomplished Locksmith at Midwest Lock and Door, adept in equipment management and demonstrating exceptional critical thinking. Excelled in roles requiring flexibility and strategic thinking, from the South Dakota Army National Guard to contact tracing, significantly enhancing operational efficiency and customer satisfaction. Proven track record in vehicle operation and confidentiality adherence, contributing to community safety and service excellence.
Overview
7
7
years of professional experience
Work History
Locksmith
Midwest Lock and Door
06.2022 - Current
- Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
- Used key cutting machines to duplicate or cut new keys.
- Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
- Installed new door hardware such as locks, plates, and closers
- Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
- Used devices to open door locks without keys.
Soldier
South Dakota Army National Guard
06.2017 - 06.2023
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Operated and maintained armored vehicles.
- Drove semi-trucks and trailers up to 52 feet long to deliver equipment all across the country.
- Improved vehicle performance and reliability with regular maintenance and upgrades.
Order Pickup Specialist
Target
01.2021 - 06.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
COVID-19 Contact Tracer
United States Army/Department of Health
10.2020 - 12.2020
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
Delivery Driver
Pizza Hut
11.2018 - 03.2020
- Delivered pizzas to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Ortonville High School
Ortonville, MN05.2018
Skills
- Critical Thinking
- Positive Attitude
- Equipment management
- Strategic Thinking
- Vehicle operation
- Flexibility
- Documentation accuracy
- Confidentiality adherence
Timeline
Locksmith
Midwest Lock and Door
06.2022 - Current
Order Pickup Specialist
Target
01.2021 - 06.2022
COVID-19 Contact Tracer
United States Army/Department of Health
10.2020 - 12.2020
Delivery Driver
Pizza Hut
11.2018 - 03.2020
Soldier
South Dakota Army National Guard
06.2017 - 06.2023
High School Diploma -
Ortonville High School
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