Zachary Pannella
Bowling Green,KY
Summary
Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Mr Bs Pizza and Wings
Bowling Green, KY
08.2017 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality service.
- Help open new stores in multiple cities and train new staff.
- Train new management
- Developed staff schedules to align with peak business hours, enhancing customer service
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Domestic Air Cond And Furnace - Air Conditioning Technology
SKYCTC
Bowling Green, KYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Performance evaluation
- Problem solving
- Unmatched work ethic
Certification
EPA 608 universal certification
Timeline
Manager
Mr Bs Pizza and Wings
08.2017 - Current
Domestic Air Cond And Furnace - Air Conditioning Technology
SKYCTC