Zachary Peebles
Colorado Springs,CO
Summary
Dynamic and tenacious server with a proven track record at On the Border Mexican Grill and Cantina, excelling in high-volume environments and maintaining exceptional customer satisfaction. Skilled in multitasking and crisis de-escalation, consistently exceeding sales targets. Adept at fostering positive guest experiences, demonstrating a blend of strong communication and quick learning abilities.
Overview
3
3
years of professional experience
Work History
Server
On the Border Mexican Grill and Cantina
08.2021 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Master of Arts - English Education
University of Colorado, Colorado Springs
Colorado Springs, CO05.2026
Associate of Arts - English Education
Pikes Peak State College
Colorado Springs, CO05.2024
Skills
- Fast learner, quick to pick up most concepts
- Strong Communications skills, including crisis de-escalation
- Solid teamwork skills and customer service
- Capable of short-term memory, does not take much personally
- Good at thinking and planning on the fly, coming up with creative solutions
- Tenacious and perseverant attitude in less-than-ideal situations
- Positive Attitude, good at leading the day with a smile
Timeline
Server
On the Border Mexican Grill and Cantina
08.2021 - Current
Master of Arts - English Education
University of Colorado, Colorado Springs
Associate of Arts - English Education
Pikes Peak State College
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