Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Perez

Palm Coast,Florida

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Ride Operator

Gaylord Palms Resort & Convention Center
11.2024 - 01.2025
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.

Cleaner/Porter

42 Hotel
04.2023 - 04.2024
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.

Customer Service Associate

Stop One Grocery
03.2020 - 04.2023
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
  • Maintained accurate inventory records, ensuring proper stocking levels of parts and supplies needed for efficient operations.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Associate

Fairway Market
01.2019 - 03.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Bachelor of Science - Recording Arts

Full Sail University
Winter Park, FL
03.2025

High School Diploma -

The Urban Assembly New York Harbor School
Manhattan, NY
01.2019

Skills

  • Microsoft Office Suite
  • Strong work ethic
  • Detail-oriented
  • Team player
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Effective Communication
  • Cash handling
  • Cleaning and sanitizing
  • Customer relations

Timeline

Ride Operator

Gaylord Palms Resort & Convention Center
11.2024 - 01.2025

Cleaner/Porter

42 Hotel
04.2023 - 04.2024

Customer Service Associate

Stop One Grocery
03.2020 - 04.2023

Customer Service Associate

Fairway Market
01.2019 - 03.2020

High School Diploma -

The Urban Assembly New York Harbor School

Bachelor of Science - Recording Arts

Full Sail University

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