Zachary Pfister

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as manager and leader and as collaborative team member. Applies business awareness and experience and exercises decisive judgment to meet and exceed organizational goals.

Seasoned owner with broad experience in managing multiple facets of business. Strong background in operations, financial oversight and strategic planning. Skilled at fostering growth through innovative problem-solving and critical thinking skills. Noteworthy contributions to prior work include improved efficiency, increased revenue and enhanced team performance.

Overview

years of professional experience

Work History

Owner /Independent Contractor

Bay Harbor Services

Erie, Pennsylvania

02.2013 - Current

Managed daily operations to ensure efficient service delivery.
Supervised staff to maintain high standards of customer service.
Developed and implemented operational procedures for workflow efficiency.
Managed project timelines and ensured adherence to client specifications.
Communicated regularly with clients to gather feedback and address concerns.
Identified needs of customers promptly and efficiently.
Analyzed bids from subcontractors prior to awarding contracts in order to obtain best value services.
Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
Developed detailed plans for projects based on customer needs and expectations.
Minimized waste and negotiated supplier purchases to reduce expenses and maintain cost-effectiveness.

Commercial maintance/ Janitorial Services

North Cost Services

Erie, PA

01.2007 - 02.2013

Completed day-to-day duties accurately and efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Prioritized and organized tasks to efficiently accomplish service goals.

Education

McDowell High School

06.2012

Some College (No Degree) - Geological and Earth Sciences

Edinboro University of Pennsylvania

Skills

Operational management
Project management
Client communication
Budget management
Marketing tactics
Bidding processes

Small business operations
Competitive analysis
Growth strategy implementation
Sales leadership
Relationship building

Timeline