Zachary Pippens
Monroe,MI
Summary
Dynamic professional with extensive experience at KFC, excelling in inventory management and team training. Proven track record in enhancing operational efficiency and customer satisfaction. Adept at staff scheduling and performance reviewing, fostering a motivated team to achieve business objectives while ensuring compliance with food safety standards.
Overview
37
37
years of professional experience
Work History
Manager's Assistant
Burger King
Monroe , MI
06.2019 - 02.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily operations of the store to ensure efficient functioning. and supported retail team performance.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Trained new hires on service standards and store procedures.
- Trained crew members on service standards, food safety, and station procedures.
- Mentored employees to enhance sales techniques, promoting effective upselling and cross-selling strategies.
- Monitored drive-thru, front counter, and dining room during busy periods.
- Handled cash counts, register closeout, and deposit prep.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted performance reviews with staff to evaluate progress and establish future development goals.
- Organized weekly meetings with department heads to review progress on key objectives.
- Created a system for tracking inventory levels.
Cook Shift Leader
KFC
Monroe, MI
07.2010 - 05.2021
- Supervised KFC kitchen shifts and assigned crew tasks.
- Monitored food safety, sanitation, and temperature controls throughout shifts.
- Prepared fried chicken and sides following KFC recipe standards.
- Trained crew members on KFC procedures and customer service to enhance team performance and improve customer satisfaction.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Trained new cooks on proper food handling techniques.
- Ensured kitchen staff followed health and safety regulations.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Managed inventory, restocked supplies, and rotated food products.
- Coordinated with front-of-house and catering services to ensure seamless operations and timely service delivery.
- Operated fryers, holding equipment, and drive-thru service stations.
- Resolved customer concerns while maintaining KFC service standards.
- Resolved customer complaints in a timely manner.
- Created weekly schedules for kitchen staff according to restaurant needs.
- Formulated strategies for operational improvements to enhance efficiency. to reduce waste and streamline kitchen processes, contributing to better resource management.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
Traveling Manager
KFC
Tuscaloosa, Alabama
08.2001 - 07.2006
- Traveled between KFC restaurants to support daily operations and brand standards.
- Coordinated labor schedules and staffing coverage for peak shifts to optimize operations.
- Monitored food safety, cleanliness, and kitchen procedures across assigned locations.
- Inspected equipment, dining areas, and back-of-house readiness at each site.
- Researched potential destinations and recommended cost-saving options based on budget constraints.
- Acted as point of contact between travelers and internal departments such as HR or Accounting if issues arose during trips.
- Streamlined booking process from start to finish, ensuring accuracy of client information.
- Compiled monthly reports on travel expenditures for senior management to inform budget decisions.
Assistant Store Manager
KFC
Miami, Fla
06.1987 - 08.2002
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed daily store operations and supported retail team performance.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new hires on service standards and store procedures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Scheduled associates and balanced labor coverage across shifts.
- Enforced cash handling procedures and opening closeout routines.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Coordinated compliance checks and upheld store policies.
Education
Associate of Arts - Culinary
Auguste Escoffier School of Culinary Arts
637 S Broadway, Suite H Boulder, Co 02-2027
High School Diploma -
Monroe High School
901 Herr Rd 05-1985
Skills
- Inventory management
- Staff scheduling
- Food safety
- Kitchen operations
- Menu planning
- Operational planning
- Quality control
- Team supervision
- Team training
- Performance reviewing
- Customer service
- Financial reporting
- Employee scheduling
Entrees
- Jerk Pork Chop Sandwich - $12
- Roasted Pork on a Brioche Bun
- Grilled Atlantic Salmon
- $24
- Fresh caught Salmon in a caper sauce served with grilled seasonal vegetables
- Eggplant Parmesan - $19
- All of the pleasure you'd get from great lasagna, without the guilt!
Garlic Oxtails with buttery mashed potatoes - $24
- Strawberry BBQ Sauce Chicken - $18
- 26th Herbs and Spices Collard Green and Buttery cornbread with rice - $20
- Sweet Potato Mashed with glaze Ribs - $24
- Candy Apple Oxtails with Asparagus rice, Green Beans & bread - $25
- Collard Green Roll - Ups with Onion Roast Beef with Seasoning Rice cornbread - $25
Beverages & Desserts
- Beverages - $1.99
- Island Drink - $ 6.99
- Piece of Cheesecake - $12
- Peach Cobbler Pound Cake with glaze - $8.99
- Banana Pudding Cheesecakes - $10.99
- Peach Cobbler Cheesecakes - $11.99
- Homemade Banana Split Pie - $9.99
- Suitable for sharing!
Timeline
Manager's Assistant
Burger King
06.2019 - 02.2024
Cook Shift Leader
KFC
07.2010 - 05.2021
Traveling Manager
KFC
08.2001 - 07.2006
Assistant Store Manager
KFC
06.1987 - 08.2002
Associate of Arts - Culinary
Auguste Escoffier School of Culinary Arts
High School Diploma -
Monroe High School