Zachary Pope
Dallas
Summary
Operations Manager and talented leader with 9 years of Supply Chain experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Operations Manager
Walmart
11.2023 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Area Manager
Walmart.com
04.2022 - 11.2023
- Lead multiple Kaizen events to increase throughput while reducing support hours for the WFS process.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed training plans for peak season ramp up for permanent and seasonal associate new hires.
- Visited various sites to learn and implement best practices from One Best Way.
Area Manager
Legacy Supply Chains
09.2021 - 04.2022
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Resolved conflicts promptly to promote positive environment for internal customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Transformed underperforming teams into productive, profitable teams.
- Developed lasting relationships to gain trust and productivity from key associates.
Area Manager
West Marine
06.2018 - 09.2021
- (AM-1), the job responsibilities included daily planning to successfully hit dispatch times for the outbound process
- CF (customer orders), and the dock team to ensure it was a seamless process to avoid penalties for late dispatches
- Evaluated the quality of materials and products to meet total quality management standards
- Analyzed production data to determine ideal corrective actions, including metrics such as throughput, yield, and scrap
- Promoted culture of safety by educating workers on safety compliance requirements and by performing spot checks to maintain compliance
- Communicated with and motivated employees to drive productivity
- Evaluated quality of materials and products to meet total quality management standards.
Education
Associate of Science - Biology
Trident Technical College
Charleston, SCSkills
- Performance management Team development
- Process improvement Production data analysis
- Staff training and development Quality assurance
- Team building Operational oversight
- Team Leadership
- Operations Management
Timeline
Operations Manager
Walmart
11.2023 - Current
Area Manager
Walmart.com
04.2022 - 11.2023
Area Manager
Legacy Supply Chains
09.2021 - 04.2022
Area Manager
West Marine
06.2018 - 09.2021
Associate of Science - Biology
Trident Technical College
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