Zachary Preuss
Chattanooga,TN
Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan
Summary
Knowledgeable Customer Relations & Logistics Sales Professional with self-motivated approach, bringing a decade of experience in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. A critical thinker with an analytical mind, a proven track record of fostering quick and successful problem resolution. Stellar aptitude for organization, superb people skills and strong reputation as an energetic leader.
Overview
11
11
years of professional experience
Work History
Sr. Manager of Training & Development
Steam Logistics
03.2022 - 01.2024
- Achieved operational excellence by streamlining processes and implementing best practices through collaboration with various departments.
- Improved team performance by providing comprehensive training and fostering collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to accomplish challenging objectives.
- Supervised over 100 new hires in first months of employment in varying class sizes.
- Over 200 new customers developed by new hires, trained during their first 90 days of employment.
Logistics Manager
Steam Logistics
02.2021 - 03.2022
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- 1 of Steams original 10 domestic sales representatives, growing sales and boosting profits by applying proactive management strategies and encouraging sales training.
- Selected, trained and developed customer relationship professionals to build high-performing teams.
- Improved transportation efficiencies by developing and implementing enhanced control systems.
National Account Manager
Coyote Logistics
09.2014 - 02.2020
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Negotiated annual contracts resulting in cost savings for all parties.
- Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
- Worked diligently to resolve unique or recurring complaints, promoting loyalty and enhancing operations to maximizing customer satisfaction.
- Supervised and trained new hires on best practices and proper protocols.
Server
La Fogata Mexican Grill
09.2012 - 03.2014
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Education
Bachelor of Arts - Exercise Science
05.2014
- Member of Carthage Football team
- Minored in Education
Skills
- CRM software Proficiency
- Client growth & retention
- System implementation
- Process Optimization
- Stress Tolerance
- Creative Problem Solving
- Staff Management & Coaching
- Relationship Building
- Leadership Development
- Operational Efficiency
Accomplishments
- Team Lead, assisted with supervising a team of 15-25 employees.
- Trained and encouraged interns through leadership to return to place of employment.
- Over $1 million in personal sales margin annually from 2017 to 2019.
- One of Steam Logistics' original 10 domestic brokers.
- Achieved group sales goal through effectively helping with mentoring and training.
- Spearheaded the creation of a Learning Management System (LMS), to promote employee development that can scale with company growth & align with company directives.
Volunteer
Tutoring Chicago (2015-2016)
Timeline
Sr. Manager of Training & Development - Steam Logistics
03.2022 - 01.2024
Logistics Manager - Steam Logistics
02.2021 - 03.2022
National Account Manager - Coyote Logistics
09.2014 - 02.2020
Server - La Fogata Mexican Grill
09.2012 - 03.2014
Carthage College - Bachelor of Arts, Exercise Science
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementHealthcare benefits401k matchSimilar Profiles
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