ZACHARY ROBERTS
Business Analyst
Dunlap,TN
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
BUSINESS ANALYST
T-Mobile Accessibility (formerly Sprint Federal Relay)
11.2018 - Current
- Managed over 100 Federal Government accounts, ensuring effective client relationships and operations
- Provided comprehensive customer support for billing, contracts, and technical inquiries
- Generated precise financial and productivity reports for leadership
- Coordinated multi-department projects, collaborating with Contracts, AR, and Development Teams
- Led paperless transition and reporting automation initiatives
- Scheduled and led audio/video meetings, facilitating transparent communication
- Collaborated with accessibility professionals for inclusive interactions.
ART GALLERY PARTNER
Homestead Art Gallery
06.2018 - 10.2018
- Conducted in-depth sales trend analysis and presented actionable insights
- Efficiently processed diverse cash and credit transactions
- Led engaging individual and group tours, showcasing exceptional communication skills
- Cultivated valuable commissioned art leads and nurtured lasting customer relationships
- Managed seamless opening and closing of retail operations.
ADMINISTRATIVE ASSISTANT II
Sprint Federal Relay
10.2016 - 07.2018
- Organize contracts and legal documents
- Process paper invoices including printing, packaging, and shipping
- Track physical inventory and order items as necessary
- Update and improve existing tracking and status systems
- Resolve minor IT issues involving software and hardware.
Education
High School Diploma -
Eaglecrest High School
Centennial, CO 08.2012 - 05.2016
Skills
Videoconference Software (WebEx, Zoom, Teams, Slack)
Adobe Acrobat Pro
AI Tools (ChatGPT, Copilot)
Requirements Gathering
Project Management
Data Analysis
Business process improvement
Microsoft Office Suite
Microsoft Excel Mastery
Pivot tables
Analytical Skills
Analytical Thinking
Clearancesandcertifications
- GSA Security Clearance
- HSPD12, CSG2, and CSG50
Introduction
Proactive and results-driven professional with over six years of remote work experience, adept in data analysis and leveraging advanced Excel skills. Thrives in small to medium-sized company environments, proficient in utilizing AI tools to drive growth and adaptation. Poised to contribute effectively to company advancement and innovation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BUSINESS ANALYST
T-Mobile Accessibility (formerly Sprint Federal Relay)
11.2018 - Current
ART GALLERY PARTNER
Homestead Art Gallery
06.2018 - 10.2018
ADMINISTRATIVE ASSISTANT II
Sprint Federal Relay
10.2016 - 07.2018
High School Diploma -
Eaglecrest High School
08.2012 - 05.2016