Katrina Stine
Sparks,NV
Summary
An energetic and hard-working Professional Homemaker with a strong desire to succeed. Detail-orientated and professional in both performance and presentation. The proven ability to plan and complete multiple tasks within strict deadlines, to learn new tasks quickly, and to communicate effectively at all levels. A team player who is always willing to go the extra mile.
Overview
20
20
years of professional experience
Work History
Medical Billing Specialist and Receptionist
Battle Born Eye Care
02.2023 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Collected payments and applied to patient accounts.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Filed and updated patient information and medical records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Stay At Home Homeschool Mom
Self Employed
01.2010 - Current
- Responsible for the creation, implementation, and coordination of multiple activities and schedules.
- Provide counsel to assist family members in developing skills to deal with and resolve social and personal problems.
- Assist with limited financial assistance including dollar energy, cap programs, food, and clothing.
- Create and balance a budget, paying bills and identify cost-saving opportunities.
- Executed daily routines in a punctual manner.
- Maintained a clean and safe environment.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Coordinate and oversee education through several curriculum.
- Schedule activities and create transcripts of every year for review.
Student Services Coordinator
University of Phoenix
01.2009 - 01.2010
- Worked independently while understanding the necessity for communicating and coordinating work efforts with other employees, groups, and organizations.
- Supported student social, emotional and academic development.
- Provided information and coordinated referrals for available programs.
- Responsible for directing New Student Orientation.
- Monitored attendance, academic and enrollment progress of students to ensure that students complied with college policies and procedures.
- Served as liaison between students, faculty, and instructors.
- Promptly responded to general inquiries from members, staff, and clients via mail, email, and fax.
- Greeted students and staff entering the campus to ascertain what was wanted or needed.
- Possess strong attention to detail and strong information technology skills.
- Assessed and resolved student and instructor needs.
Customer Service Consultant
Gap Inc. Direct
05.2005 - 01.2009
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Employed prescribed sales processes to cultivate strong customer relationships.
- Cross branded to take orders for all brands.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Delivered superior customer experience by providing product information and processing orders.
- Effectively de escalated customer issues using empathy and conflict resolution skills.
- Utilized effective time management and prioritization skills in order to handle a high volume of calls in a fast paced environment.
- Demonstrated the ability to make sound business decisions.
Education
High School Diploma -
Granite Bay High School
Granite Bay, California06-2002
Skills
- Compassionate
- Quick learner
- Exceptional attention to detail
- Excellent time management
- Driven and confident to take initiative and solve problems independently
- Proficient computer skills including Microsoft office, internet, social media
- HIPAA compliance
Skills
- Strong communication and customer service skills, along with the ability to work in a fast-paced environment.
Timeline
Medical Billing Specialist and Receptionist
Battle Born Eye Care
02.2023 - Current
Stay At Home Homeschool Mom
Self Employed
01.2010 - Current
Student Services Coordinator
University of Phoenix
01.2009 - 01.2010
Customer Service Consultant
Gap Inc. Direct
05.2005 - 01.2009
High School Diploma -
Granite Bay High School
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