NOTOYA BENNETT
Orlando,FL
Summary
Communicative Customer Service Agent with over 10 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Highly-motivated compassionate individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Patient Experience Specialist/Medical Receptionist
Sonobello
Orlando, FL
04.2024 - 08.2025
- Collaborated with clinical and administrative staff to meet patient needs.
- Assisted with scheduling appointments for new and existing patients.
- Greeted incoming patients and families, providing a warm and welcoming experience.
- Obtained informed consent and payment documentation from patients and filed in system.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Performed customer service surveys to measure patient satisfaction levels.
- Provided ongoing support to patients throughout their visit, addressing any concerns or questions in a timely manner.
- Complying with HIPAA standards.
- Conducted follow-up calls to ensure satisfaction with care received.
Senior Front Office Agent/Senior Night Auditor
Couples Swept Away Hotel Jamaica
Negril, Jamaica
01.2019 - 10.2023
- Responded to inquiries and room requests made online, by phone, and via email.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Input customer data into reservation systems and updated to reflect room changes.
- Greeted guests warmly and facilitated smooth check-in and check-out processes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Senior Night Auditor/PBX Operator/Front Desk Receptionist
Couples Negril Hotel Jamaica
Negril, Jamaica
02.2014 - 01.2019
- Conducted audits of accounts and resolved discrepancies.
- Managed front desk operations during overnight shifts.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Greeted customers, answered general questions and directed to appropriate locations.
- Drafted guest invoices and posted charges to individual accounts.
- Processed nightly hotel transactions and balanced cash drawers.
- Reviewed all shifts' reports to ensure accuracy of charges and credits on the accounts of guests.
- Performed cashier duties such as taking payments for guests' bills or exchanging foreign currency.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
Entertainment Coordinator
Sandals South Coast
White House, Jamaica
03.2012 - 01.2014
- Organized and coordinated special events, such as concerts, festivals, parties and other social gatherings.
- Coordinated staffing needs for all entertainment activities including sound technicians, security personnel and ushers.
- Monitored customer feedback regarding performances and events to ensure quality standards were met.
Education
High School Diploma -
St Hildas Diocesan High
Jamaica06.2010
Some College (No Degree) - Front Office Level 2 Operations
College of Hospitality & Business Studies
JamaicaSkills
- Room Assignments
- Guest Relations
- Problem-Solving Skills
- Customer Service
- Training and Mentoring
- Time Management
- Switchboard Operation
- Excellent Phone Demeanor
- Calm and Level-Headed Under Duress
- Compassionate
- Healthcare regulations
- Data entry
- Multitasking capacity
- Organizational skills
- HIPAA compliance
Accomplishments
- Staff of the Year 2023
- Star Performer of the month:
September 2022
July 2019
February 2018
August 2017
- Telephone Etiquette Certificate
- Front Office Level 2 Certificate
Hobbies:
Listening to music, Baking
Personal Information
Timeline
Patient Experience Specialist/Medical Receptionist
Sonobello
04.2024 - 08.2025
Senior Front Office Agent/Senior Night Auditor
Couples Swept Away Hotel Jamaica
01.2019 - 10.2023
Senior Night Auditor/PBX Operator/Front Desk Receptionist
Couples Negril Hotel Jamaica
02.2014 - 01.2019
Entertainment Coordinator
Sandals South Coast
03.2012 - 01.2014
High School Diploma -
St Hildas Diocesan High
Some College (No Degree) - Front Office Level 2 Operations
College of Hospitality & Business Studies