Zachary Rodriguez
Seymour,TN
Summary
Expert retail sales professional offering 7 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Ready to learn new skills from dynamic team and bring value through my experience, as well.
Overview
7
7
years of professional experience
Work History
Cannabis Concierge
Apotheca
06.2023 - Current
- Enhanced customer satisfaction by providing personalized cannabis product recommendations based on individual needs and preferences.
- Maintained a clean, organized, and welcoming store environment for customers to comfortably explore various cannabis products.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register transactions accurately, maintaining accountability for daily sales totals and deposit procedures.
Retail Sales Associate
T-Mobile
08.2020 - 06.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Utilized upselling techniques to promote additional products and increase sales.
- Worked to meet or exceed specific product promotions.
Retail Sales Associate
AT&T Store
10.2019 - 10.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Assistant Store Manager
Sprint By Absolute Wireless
07.2018 - 09.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Service Porter
Lucas Chevrolet-cadillac
07.2017 - 12.2017
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Improved overall cleanliness and appearance of the dealership by regularly washing and detailing vehicles on display.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
Education
Associate of Arts - Sound Engineering
Recording Connection Audio Institute
Los Angels, CA04.2018
Skills
- Product Knowledge
- Building Customer Loyalty
- Goal-Driven
- Retail Sales
- Cash Handling
- Customer Service
- Sales Techniques
- Medical Cannabis Education
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Flexible Hours
Timeline
Cannabis Concierge
Apotheca
06.2023 - Current
Retail Sales Associate
T-Mobile
08.2020 - 06.2023
Retail Sales Associate
AT&T Store
10.2019 - 10.2020
Assistant Store Manager
Sprint By Absolute Wireless
07.2018 - 09.2019
Service Porter
Lucas Chevrolet-cadillac
07.2017 - 12.2017
Associate of Arts - Sound Engineering
Recording Connection Audio Institute
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