Jordan Castillo
March and Ash
San Marcos,CA
10
years of professional experience
With four plus years of experience with cannabis product education, client consultations, and regulatory compliance. Utilizes in-depth knowledge to recommend suitable products tailored to individual client needs. Strong understanding of customer service principles and effective communication, ensuring clients receive accurate information and a positive experience.
Work History
Cannabis Concierge
4 Years 9 Months- Educated clients on cannabis products, ensuring informed purchasing decisions.
- Managed customer inquiries, providing exceptional service and tailored recommendations.
- Developed and maintained product knowledge training for new staff members.
- Assisted in inventory management, optimizing stock levels and product availability.
- Work multiple positions ( Reception, Expo).
- Maintained a clean, organized, and welcoming store environment for customers to comfortably explore various cannabis products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
House Worker
4 Months- Garnished and presented food for guests, enhancing visual appeal and dining experience.
- Garnished and Expo food for guests.
- Washed, sorted, polished, and rolled silverware for table settings, ensuring cleanliness and readiness for service.
- Stocked and cleaned the expo line to ensure efficient service.
- Washed, sorted, polished and rolled silverware.
- Retrieved and stocked wine deliveries weekly, maintaining inventory levels and ensuring timely service availability.
- Replaced wine and beer kegs.
- Cleaned and stocked the bar area to prepare for service.
- Packaged and prepared to-go orders for customer convenience.
Busser, Expo, Host, Barback
2 Years 3 Months- Bussed, sanitized and reset tables, as well as maintained stock silverware, water bottle, table linens, and ice.
- Pre-made toppings for dishes with fresh ingredients and assisted servers in exposing their tables.
- Answered customer phone calls and took over the phone reservations.
- Greeted and seated customers at tables.
- Stocked cooler with beer and liqueurs, and changed beer kegs to support bar operations.
- Stocked cooler beer, liqueur and changed beer kegs for the bar.
- Up-kept the stock on one hundred different bottles of beer.
- Upkept the stock on one hundred different bottles of beer.
Education
Associates - Business science & Administration
Skills
Medical cannabis education
Product presentation
Order processing
Store organization
Customer education
Sales techniques
Product identification
Cannabis product knowledge
Teamwork
Timeline
Cannabis Concierge
March and Ash
11.2021 - CurrentRead More
House Worker
Cooper's Hawk Winery & Restaurant
03.2019 - 07.2019Read More
Busser, Expo, Host, Barback
Duke’s Ale House & Kitchen
11.2016 - 02.2019Read More
Robert Morris University Chicago
Associates from Business science & Administration
Read More
Awards
Dean Listed at Robert Morris University 2015 & 2016