Zachary Ronnei
Seattle,WA
Summary
ZACHARY RONNEI SEATTLE, UNITED STATES 6519256138 PROFILE Driven small business owner and sales representative looking to expand professional portfolio with experience in new roles. Previous successful team supervisor in a variety of companies including TSA.
Overview
11
11
years of professional experience
Work History
Small Business Owner/Sales Representative
Self
08.2021 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Managed over 50 customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes to boost sales by at least 50%.
Barista, Starbucks
03.2022 - 10.2022
- Utilized point-of-sale (POS) system to accurately process customer payments
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services
- Trained new staff members on proper coffee preparation and customer service techniques
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
Supervisory Transportation Security Officer
Transportation Security Administration
11.2015 - 10.2021
- Ensured the security of passengers and cargo by following the established security protocols
- Developed and implemented security protocols that reduced security breaches
- Developed and implemented security policies and procedures that improved security posture and reduced vulnerabilities
- Supervised a team of 50 or more employees ensuring policies and procedures were followed
- Evaluated performance of employees and delivered guidance and correction
Food Team Lead
Valleyfair
05.2012 - 07.2015
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
- Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale
- Developed and maintained detailed records of food inventories and orders
- Trained and supervised a team of 10 staff members in food preparation, customer service, and safety protocols
Education
Associate's Degree -
Des Moines Area Community College
2021
Skills
- SKILLS
- Adaptability
- Ability to Work Under Pressure
- Decision Making
- Leadership
- Conflict Resolution
- Spanish
- Effective Customer Communication
Timeline
Barista, Starbucks
03.2022 - 10.2022
Small Business Owner/Sales Representative
Self
08.2021 - Current
Supervisory Transportation Security Officer
Transportation Security Administration
11.2015 - 10.2021
Food Team Lead
Valleyfair
05.2012 - 07.2015
Associate's Degree -
Des Moines Area Community College
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